Licensed Insurance Customer Service

Licensed Insurance Customer Service

Repost Job Date: 3/19/2025 6:02:40 PM
Location: RAINBOW CITY, AL, 35906
Salary: $15.0 - $17.0/hour
Experience: 0 Year(s)

Charles Gough - State Farm Agency, located in Rainbow City, AL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while supporting our Producer Team. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Only candidate that meet the following criteria will be considered for this role, please only apply if you meet this criteria:

1. Must have or be able to obtain a Property and Casualty insurance license

2. Must be able to commute to our office in Rainbow City, AR; this is an in-house position.

3. Insurance experience is helpful; but if you don't have insurance experience you must have customer service experience in an equivalent field and/or professional office setting.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Assist producer team members in a support and service.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

• Hourly Pay (based on job performance)
• Paid Time Off (once probation period has been met)
• Retirement plan (once probation period has been met)
• Life Insurance (once probation period has been met)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Able to perform on workstation technology
• Appearance must be professional and dress is business casual.
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property Casualty license
• Life and Health license (must have or be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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