Join to apply for the Director, Customer Strategy & Success role at Rhino Federated Computing

Join to apply for the Director, Customer Strategy & Success role at Rhino Federated Computing

Rhino Federated Computing Rhino solves one of the biggest challenges in AI: seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring - all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi-cloud and on-prem hardware), end-to-end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & 3rd party applications via persistent data pipelines. Rhino is trusted by >60 leading organizations worldwide - including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies - and is leveraging this foundation for financial services, ecommerce, and beyond.

The company is headquartered in Boston, with an R&D center in Tel Aviv.

About Rhino Federated Computing

Rhino Federated Computing Rhino solves one of the biggest challenges in AI: seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring - all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi-cloud and on-prem hardware), end-to-end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & 3rd party applications via persistent data pipelines. Rhino is trusted by >60 leading organizations worldwide - including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies - and is leveraging this foundation for financial services, ecommerce, and beyond.

The company is headquartered in Boston, with an R&D center in Tel Aviv.

About the Role

As the Director, Customer Strategy & Success, you will play a critical role in ensuring the strategic success of Rhino’s largest and most complex customers. You will own the customer relationship from late-stage pre-sales through onboarding and long-term value realization — serving as the connective tissue between sales, delivery, and customer stakeholders.

You will:

Serve as the post-sales commercial lead for enterprise customers across life sciences, healthcare, and financial services.

Support pre-sales engagements by shaping solution strategy, defining success criteria, and co-developing use cases and implementation plans alongside the sales team.

Translate business goals into concrete deployment strategies, use cases, and project plans leveraging the Rhino Federated Computing Platform.

Partner with vertical VPs and technical teams to shape and scope POCs and initial implementations.

Lead executive-level stakeholder engagement, including onboarding alignment, QBRs, and expansion planning.

Drive value realization by aligning delivery milestones with measurable business outcomes.

Identify and qualify new workloads, data domains, or buying centers for expansion, and partner with commercial owners to pursue them.

Map customer orgs, activate internal champions, and navigate political or structural blockers.

Collaborate with forward-deployed engineers and project managers to ensure implementation success.

Contribute insights to product and marketing teams to shape roadmap and use case content.

About the Candidate

We’re looking for a strategic, customer-facing operator who can lead high-impact deployments and grow customer relationships into platform-level partnerships.

You should have:

5+ years of experience in customer strategy, enterprise customer success, management consulting, or solution delivery in complex technical environments.

Proven track record of owning customer outcomes across multi-stakeholder, enterprise accounts. - especially in deploying AI/ML or data platform solutions

Experience working with data platforms, AI/ML infrastructure, or enterprise SaaS — especially in regulated industries such as healthcare, life sciences, or financial services.

Strong business acumen with the ability to translate customer goals into technical strategies and measurable impact.

Confidence leading customer conversations from whiteboard to QBR — including both technical teams and executive sponsors.

Excellent communication, presentation, and relationship management skills.

Comfort operating in a startup environment with ambiguity, autonomy, and cross-functional collaboration.

Advanced degree (e.g., MBA, MPH, MS in data science, public health, or a related field) strongly preferred — especially with focus in regulated industries, enterprise transformation, or data-driven strategy.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time
Industries
Software Development

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