Position: Operations Manager
Location: Soho Office
Reports To: Owner/Founder
Kirna Zabête is looking for an Operations Manager, responsible for driving operational excellence across retail locations and supporting teams to deliver exceptional customer experiences. This role oversees day-to-day store operations, training programs, and maintenance coordination. Leveraging their leadership, organizational, and strategic skills, the Operations Manager will play a critical role in ensuring efficiency, achieving store KPIs, and fostering team development.
Key Responsibilities:
Retail Operations Management
- Manage daily retail operations across multiple store locations to ensure seamless functionality and customer satisfaction.
- Develop and implement Standard Operating Procedures (SOPs) to streamline processes, maintain consistency, and improve operational performance.
- Monitor and analyze store budgets, identifying opportunities to maximize efficiency and reduce costs.
- Collaborate with retail leadership to ensure stores align with brand standards, policies, and overall business goals.
- Design and execute training programs to ensure store teams are knowledgeable about processes, and operational best practices.
- Manage store maintenance and coordinate with vendors to ensure operational equipment and facilities are consistently maintained.
- Oversee preventive maintenance schedules and address urgent repair issues promptly.
- Evaluate and introduce new technologies or systems to improve store operations, enhance customer experiences, and support business growth.
- Manage the rollout of POS systems, inventory tools, and other retail software across store locations.
- Order all retail supplies for all store locations.
- Manage operations bill pay schedule and partner with accounting to ensure all operations invoices are paid in a timely manner.
- Partner with owner/founder to administer bi-annual employee clothing allowance, and report on totals to accounting for tax purposes.
Human Resources
- Lead onboarding and performance management of store-level staff.
- Oversee the administration of employee benefits, ensuring staff members understand and utilize available offerings, such as health insurance, and retirement plans.
- Address employee concerns related to benefits and escalate issues as needed.
- Roll out sexual harassment and diversity trainings to all new hires and manage recertifications for NYS employees.
Intern Program Management
- Oversee the intern program, ensuring a structured and engaging experience for participants.
- Mentor and manage interns, providing regular feedback and guidance to support their professional development.
- Evaluate the program’s effectiveness and develop and implement enhancements to improve the intern experience and its impact on business operations.
Qualifications:
- 5+ years of experience in operations management, with a proven track record of overseeing multi-store operations, budget management, and process improvement.
- Strong expertise in inventory management, supply chain processes, and operational logistics.
- Exceptional leadership and communication skills, with experience training and mentoring teams.
- Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proficient in using retail management software and systems (e.g., NetSuite, POS platforms, etc.).
- Experience in high-growth or startup environments.
- Knowledge of fashion, beauty, or luxury retail industries.
please email resume to