Human Resources Information System Analyst II UKG PRO WFM

YOUR ROLE

The HRIS Analyst will primarily focus on supporting and maintaining the UKG Pro WFM application to ensure proper function and integration within the HRIS ecosystem. In addition, this role will be responsible for supporting users by troubleshooting small to mid-complexity requests, system failures, and general inquiries by researching, testing, and escalating issues as needed.

WHAT ARE YOU GOING TO DO?

· Monitor and troubleshoot integration errors in Transaction Assistant related to people import and payroll export to ensure employee data flows flawlessly from and to UKG Pro WFM.

· Responsible for ensuring tier 1/tier 2 support tickets are answered on a timely manner, escalating issues as required.

· Maintain UKG Pro WFM business structure by creating locations and jobs.

· Monitor UKG devices (InTouch/InTouch DX) and hardware usage and communication errors in Universal Device Management (UDM) by communicating with all sites across NORTAM.

· Maintain UKG device inventory and support device deployment, configuration, and setup.

· Offer training and technical guidance to end users and other company staff, where appropriate.

· Serve as liaison to other HRIS areas and applications that could affect UKG Pro WFM function.

· Use UKG UAT environment to replicate user issues and test fixes to ensure an incident has been adequately resolved.

· Document HRIS work instructions and procedures by writing clear, concise, well-organized technical documentation.

· Ensure data quality and integrity by performing periodic system audits.

· Recommend changes in processes to reduce redundancies and manual work, while increasing efficiency.

· Stay up to date on UKG Pro WFM maintenance windows, system updates, new features and functionalities to expand HRIS solutions and services.

· Leverage UKG knowledge of data views and reports to analyze data and provide solutions to end users.

· Work closely with management, HRIS staff and other cross functional teams to support and roll-out new functionalities relevant to CEVA’s business needs.

· Strong adherence to sensitivity and confidentiality in maintaining HR data.

· Support other HRIS team members in other HRIS applications as requested

· Other duties as assigned.

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WHAT ARE WE LOOKING FOR?

Education and Experience:

· Bachelor’s degree in computer science or any related field, or equivalent work experience required.

· 3+ years of functional UKG Pro Workforce Management experience.

· Prior experience with other HCM and payroll applications. SuccessFactors EC preferred.

· Experience working with helpdesk ticketing system. Jira a plus.

· Agile project management methodology a plus.

· Experience with UKG Pro WFM configuration components and building blocks (Function Access Profiles, Display Profiles, Pay Policies, Accruals, Attendance)

· Knowledge of UKG devices (time clocks) configuration and setup.

· Understanding of inbound and outbound integrations between UKG and other HRIS applications. Boomi is a plus.

· Strong experience with MS Excel, data analysis and reporting, including data collection, data entry, retrieval, analytics, and reporting based upon HR needs.

· Strong analytical skills with keen attention to details required.