Our client is seeking a Technical Analyst with experience using ServiceNow.
This is a contract opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
- Manage Change Request Tickets : Handle submission, follow-up, and closure for all workstreams.
- Technical Architecture : Design and develop effective technical architecture, incorporate new technologies, and monitor production environments.
- Coordination and Analysis : Collaborate with business and IT partners to analyze requirements, resolve issues, and provide support.
- Evaluation and Feedback : Assess IT architecture, develop presentations and white papers, evaluate staff performance, and provide feedback.
- Vendor Coordination : Investigate application issues with software vendors, provide resolutions, and interface with vendor partners.
- Compliance and Risk Assessment : Ensure compliance with NERC regulations, coordinate with infrastructure and operations, and perform risk assessments.
- Application Support : Analyze requirement changes, enhance applications, support third-party tools, and maintain management process knowledge.
QUALIFICATIONS:
- ServiceNow Experience
- 3-7 years' experience analyzing business requirements, preferably in the financial services space.
Pay: 50/hr W2