SkyBridge Luxury has partnered with a prestigious luxury hotel in New York City to find a highly organized and detail-oriented Senior Conference Services Manager. This role is pivotal in coordinating and managing all aspects of conference services to ensure the successful execution of meetings, events, and conferences. The ideal candidate will have a strong focus on guest satisfaction, efficient event planning, and effective communication with clients and internal teams.
Key Responsibilities:
Event Planning & Coordination:
- Manage all aspects of conference services, including the planning, organization, and execution of meetings, events, and conferences.
- Work closely with clients to understand their needs, preferences, and objectives to ensure seamless event experiences.
- Develop detailed event orders, floor plans, and timelines, coordinating with relevant departments such as catering, audio-visual, and housekeeping to ensure all requirements are met.
Client Relations:
- Serve as the primary point of contact for clients throughout the event planning process and during the event itself.
- Conduct site inspections and pre-event meetings with clients to finalize event details and ensure all expectations are aligned.
- Build and maintain strong relationships with clients to encourage repeat business and positive word-of-mouth referrals.
Budget & Revenue Management:
- Assist the Director of Catering & Conference Services in developing and managing event budgets, ensuring that all events are delivered within budget constraints.
- Monitor and manage costs associated with events, including labor, food and beverage, and other resources.
- Identify opportunities to upsell additional services and amenities to maximize event revenue.
Team Leadership & Collaboration:
- Lead and motivate a team of conference services coordinators, providing guidance, training, and support as needed.
- Collaborate with the sales, catering, and operations teams to ensure a cohesive approach to event planning and execution.
- Conduct post-event evaluations with clients and internal teams to identify areas for improvement and ensure continuous service excellence.
- Compliance & Quality Assurance:
- Ensure that all events comply with hotel policies, local regulations, and health and safety standards.
- Regularly inspect event spaces to ensure they are set up according to client specifications and hotel standards.
- Address any issues or challenges that arise during events, resolving them promptly to ensure client satisfaction.
Qualifications:
- Bachelor’s degree in Hospitality Management, Event Planning, or a related field preferred.
- Minimum of 3-5 years of experience in conference services, event planning, or a related role within a luxury hotel or resort.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients, team members, and vendors.
- Proven ability to manage multiple events simultaneously in a fast-paced environment.
- Proficiency in event management software, Microsoft Office Suite, and hotel property management systems.
- Flexibility to work evenings, weekends, and holidays as required by event schedules