Location: Brooklyn, NY)
Employment Type: Full-Time
Industry: Fashion / Apparel
Miss Circle, a leading women's fashion brand based in New York, is seeking a detail-oriented and highly organized Returns Department / Quality Control Clerk to join our operations team. This role is essential to ensuring the quality of our products and the efficiency of our return process while maintaining excellent communication with our overseas manufacturing partners.
Key Responsibilities: - Inspect returned merchandise for defects, damages, or discrepancies, and determine next steps for resale, repair, or disposal.
- Maintain accurate records of returned products, quality assessments, and resolutions in inventory and logistics systems.
- Collaborate with internal teams to identify trends in product issues and initiate corrective actions with manufacturers.
- Communicate directly with overseas factories to report product issues and request quality improvements.
- Provide feedback to the production team to ensure quality standards are upheld.
- Assist in documenting and improving return procedures and QC protocols.
- Support logistics and warehouse teams in organizing and processing incoming and outgoing product returns.
Qualifications: - Proven experience in quality control, returns processing, or a similar clerical/operational role, preferably in the fashion or apparel industry.
- Strong attention to detail with excellent organizational and record-keeping skills.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Proficient in Microsoft Excel, Google Sheets, and inventory systems.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
Preferred: - Mandarin Chinese language skills (verbal and written) — a strong plus for communication with overseas factories.
- Familiarity with international manufacturing processes and garment production standards.
- Experience with Shopify or other e-commerce platforms is a bonus.
What We Offer: - Competitive salary based on experience.
- Dynamic, collaborative work environment in the heart of the fashion industry.
- Opportunity to contribute directly to product excellence and customer satisfaction.
- Employee discount and other perks.
To Apply:
Submit your resume and a brief cover letter to . We look forward to learning more about you!