Business Development Manager Network Security IT Services

Company Overview

Our Client is a leading Managed Security Services provider, offering excellence in next generation cyber security services and custom-tailored solutions for the enterprises by defining proof of value and measuring it continuously to achieve customer success. We are into providing cybersecurity since our inception in 2017 emerging as one of the preferred Partners of many associates including TrendMicro and Fortinet. With our unique blend of offerings in the field of Cyber Resilience, Managed SoC and Cloud Security, we provide services out to customers according to their needs and help them go beyond cyber security to become cyber resilient, eventually helping clients to, identify, prioritize, emulate and eliminate threats more effectively and at more advanced levels.

They have a team of over 250 highly skilled cybersecurity professionals and worked with 200+ enterprise customers across India, Southeast Asia, Middle East and USA. The company has shown 100% consistent growth over the last 3 years.

Position Description

Position Title: Customer and Partner Account Manager

Location: New York, USA

Report To: SVP Tech and BD (North America)

Department: Sales and Business Development

Employment Type: Full-Time

Position Overview

We are seeking a dynamic and results-driven Customer and Partner Account Manager to lead and manage relationships with direct customers and managed services partners. The ideal candidate will drive sales growth, foster long-term partnerships, and deliver exceptional value by strategically aligning customer and partner goals with our solutions.

Key Responsibilities

This position of Customer and Partner Account Manager for North America at Our Client requires knowledge, skill, qualification, and experience as among the most valuable assets to fulfill the responsibility of the said role. The person will be responsible for the following:

• Account Management: Build and maintain strong relationships with key accounts, ensuring

a deep understanding of their business needs.

• Serve as the primary point of contact for assigned customers and partners.
• Develop tailored strategies to meet customer goals, drive adoption, and ensure customer

satisfaction.

• Partner Management: Identify, recruit, and onboard partners to expand market reach.
• Collaborate with partners to create joint business plans and execute marketing and sales

initiatives.

• Provide training and enablement programs to ensure partners are equipped to drive mutual

success.

• Sales & Revenue Growth: Achieve and exceed sales targets by leveraging customer and

partner relationships.

• Identify new opportunities within existing accounts and through partners.
• Drive cross-selling and upselling opportunities to maximize revenue.
• Performance Analysis & Reporting: Track and analyze sales performance, pipeline metrics,

and partner effectiveness

• Provide regular reports and insights to the leadership, recommending improvements as

needed.

Collaboration & Cross-Functional Coordination:

• Work closely with marketing, products, and support teams to ensure alignment of customer and partner strategies.
• Act as the voice of the customer and partners within the organization, advocating for their

needs.

• Market Insights: Monitor industry trends, competitor activities, and market developments

to inform strategy.

• Share insights with internal stakeholders to drive innovation and improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• 5+ years of experience in account management, partner management, or sales roles.
• Proven track record of achieving or exceeding sales and revenue targets.
• Strong understanding of partner sales models and B2B customer relationship

management.

• Exceptional communication, negotiation, and presentation skills.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analysis.
• Ability to travel as required to meet customers and partners across North America.

Key Attributes:

• Results-oriented with a proactive, solution-driven approach.
• Strong interpersonal skills with the ability to influence and build trust.
• Analytical mindset with attention to detail and strategic thinking capabilities.
• Adaptability to thrive in a fast-paced, dynamic environment.

What They Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, and paid time off.
• Opportunities for professional growth and development.
• Collaborative and innovative work culture