Property Management company based in Manhattan is looking for a highly skilled, experienced, and detail-oriented Property Manager for luxurious, high-traffic and fully occupied residential properties.
The successful candidate must have a successful record of managing and directing all daily and long-term activities, and projects for resident services, operations and maintenance, asset planning and budgeting at a large, high traffic residential property. Additionally, possess extensive experience managing engineering services, site services, large teams, vendors, energy management and environmental health & safety controls. Responsibilities also include budget management, and oversight of the daily management of large teams and operational activities.
Duties and responsibilities include, but are not limited, to the following:
Core Responsibilities
Budgeting, Billing & Reporting
- Contribute in and oversee the preparation of annual budget and asset management plan.
- Oversee monthly financial reports, variance reports, and CAM reconciliations, or prepare as needed.
- Collaborate with accounting team to ensure all policies and procedures are properly and timely executed and followed.
- Complete billing timely, accurately and review for variance while collaborating with accounting team.
- Arrears management.
Daily Operations
- Implement and execute the approved strategic management plan for the asset(s).
- Own primary responsibility for successful execution of all day-to-day operations to assure 100% compliance with established policies and procedures.
- Provide direction and coaching to all onsite teams.
- In close partnership with the Resident Manager, oversee all construction projects and delegate components of the projects, where possible, to ensure accurate, timely and within budget completion
- Ensure all resident matters, including work orders, general requests, and complaints are resolved timely.
Risk Management
- Conduct bi-weekly site inspections and walk-throughs.
- Ensure a property inspection program is in place and implemented.
- Ensure regulatory compliance and effective management of risk and liability
- Oversee and approve the creation and maintenance of all site specific documentation and initiatives including, but not limited to, site operations manuals and emergency procedures manuals.
- Ensure corrective actions are taken quickly and efficiently for any violations requiring repairs to building systems
- Manage violations
Resident Management
- Establish and maintain positive relationships with residents
- Maintain site specific lifestyle programs that align to occupancy strategy and always seek opportunities for improvement.
- Oversee and approve the creation and maintenance of all resident related documentation and initiatives including, but not limited to, resident handbooks, resident anniversary programs, retention programs, surveys and feedback forms, training meetings.
Team Management
- Hire, train, and supervise management staff.
- Responsible for performance management, salary reviews, goal setting.
- Organize, monitor and assess the performance of supervised staff.
- Assure that staffing aligns to agreed qualifications
- Ensure proper staffing levels within budget.
Vendor Management
- Participate in negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures. Ensure team is overseeing vendors and accountability measures are in place.
- Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
Licenses, Permits, Documentation
- Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
- Identify gaps and develop documentation in accordance with requirements.
- Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.
Position Requirements
- 5 years+ of residential experience luxury real estate assets in Manhattan
- Strong understanding of property, building management and real estate concepts
- Previous Management of high rises/large residential assets required
- Large projects oversight experience preferred
- Financial Acumen is a must
- Accounting experience is a plus
- Strong MS Office skills (emphasis on Word/Excel)
- Strong multi-tasking skills
- Exceptional customer service and communication skills
- Strong organizational skills
- Ability to remain calm and thrive under pressure in a fast-paced environment.
- Time management skills
- People management skills / Leadership
- Property management software experience, Yardi, BuildingLink, Salesforce is a plus.