Office Associate

TITLE: Office Associate

REPORTS TO: Manager of Operations

DEPARTMENT: Operations

DIVISION: Forward Science

JOB TYPE: Contract-to-Hire.

LOCATION: On-Site in Houston, TX

Job Summary

The Office Associate will support several departments at Forward Science. The ideal candidate will provide excellent customer service to employees throughout our organization by maintaining a positive attitude in a fast-paced and supportive working environment. A successful Office Associate at Forward Science will process orders, create labels, manage calls, and support the sales team with up-to-date information from our customers. The role requires someone who is well-organized and detail-oriented with an ability to multitask and prioritize diverse tasks. This position is a contract-to-hire position that will work with employees throughout the company.

Essential Capabilities

• Demonstrated excellent customer service

skills with clear and timely communication to stakeholders.

• Working knowledge of all relevant systems and software

Specific Responsibilities and Key Objectives

• Screen, and direct calls, emails, and online inquiries.
• Provide ongoing support to the sales team by directing leads, compiling reports and data management
• Daily processing of incoming product orders
• Answer and transfer incoming inquiries and customer requests
• Assist with database updating, accuracy and management
• Assist with onboarding and offboarding employees
• Assist departmental and organizational purchasing
• Create and edit documents and spreadsheets
• Assist with scheduling and coordinating company events and conferences, including preparation of itineraries and travel accommodations
• Assist with the execution of marketing campaigns
• Print, organize, and stock marketing materials
• Continual learning to understand Forward Science products and FDA compliance
• Office related duties as assigned

Time Management and Role Responsibilities

Lead the processing of orders for all FS products

and sales commissions. Manage the flow and

organization of interdepartmental information. (60% of time)

• Develop and maintain a working

understanding of all FS products

• Answer questions, screen, and direct calls,

emails, and online inquiries

• Process incoming product orders
• Lead and assist departmental and

organizational purchasing

• Identify efficiency and cost savings

opportunities when possible

Assist in the management of all office related

activities. Ensure the consistent and predictable

flow of information for internal and external

stakeholders. (30% of time)

• Consistent database entry, alignment, and

updating

• Print, organize, and stock marketing

materials

• Assist Office Manager as needed with duties

as assigned

Assist office operations, talent development

process, and employee engagement activities. (10% of time)

• Process employee paperwork
• Assist employee engagement activities
• Assist onboarding and offboarding

employees

• Organize and assist events internal and

external events

• Duties as assigned

Desired Skills

• Well-organized and detail-oriented with an ability to multitask and prioritize

appropriately

• Knowledgeable of Microsoft Office and other office management tools and applications
• Proven ability as an office associate, office administrator, or other relevant position.
• Experience utilizing a CRM
• Ability to communicate in person, in writing, and over the phone
• Flexibility to support all necessary departments
• Strong work ethic

Growth

For the right candidate, there will be an opportunity for growth in compensation and

responsibilities.

About Forward Science

Forward Science is a privately held MedTech company based in Houston, Texas. Forward Science was founded in 2012 by two biomedical engineers with the goal of innovating technology to change more lives. Being completely vertically integrated, Forward Science designs, develops, manufactures, commercializes and supports its products in-house, ensuring the highest quality of standards coupled with superior service. Forward Science has quickly evolved into the industry leader for providing oral healthcare products worldwide.

Join Forward Science in their work to save lives!