Assistant Operations Manager

IAA, an RB Global Inc. Company is seeking an Assistant Branch Manager to join our team in Phoenix, AZ.

The Assistant Branch Manager controls driving the overall financial performance and operations for assigned a small to large size auction branch. The position is responsible for ensuring the branch meets or exceeds its planned profitability, sales and customer service levels. The Branch Manager interacts with all levels of staff within IAA and is responsible for maintaining an engaged, safe and positive work environment by managing and mentoring local staff.

Duties and Responsibilities:

Responsible for overall performance and operation of assigned auction branch locations; managing planning process

Monitor and maintain current branch/ service center positions

Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities

Develop and implement new methods of internal procedures to improve efficiencies

Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels

Successfully market the branch/service center within the approved expense budget

Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required

Support and handle all personnel issues, to include hiring and terminating of employees

Develop business and branch growth

Update the area/regional manager regarding profit and loss operating results of the branch

Responsible for the overall safety and security of all branch personnel and company assets

Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures

Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization

Salary Range: $70-$75 plus 15% STI

Education:

Bachelor's Degree or equivalent experience

3-4 years of experience

Job Requirements:

Solid P&L and budget experience

Strong operations background

Excellent customer relations skills and ability to manage several levels of employees

Demonstrated ability to lead and develop a department and department staff members

Proficient in MSOffice Suite; Excel, Word, Outlook and PowerPoint

Outstanding interpersonal relationship building and employee coaching and development skills

Evidence of the ability to practice a high level of confidentiality

General knowledge of various employment laws and practices and employee relations

Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices

Drive license required

Bilingual in Spanish Required

Up to 20% travel requirements

Preferred Skills:

Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehicles preferred

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.