Business Analyst I

Job Description:

• Business Analyst I
  

Duties:

• Support the GCS organization by analyzing data, optimizing reporting frameworks, and driving insights that enhance operational efficiency and strategic decision-making.
• Develop and maintain dashboards and reports using Gainsight, Google Sheets, SFDC, Tableau, and other analytic tools to provide visibility into key performance indicators (KPIs), trends, and areas for improvement.
• Collaborate cross-functionally with teams across Support, Professional Services, and Operations to ensure data accuracy, streamline workflows, and implement scalable solutions.
• Standardize and enhance data processes by establishing reporting best practices and ensuring alignment with GCS objectives and business needs.
• Prepare executive-level reports to communicate insights, trends, and operational performance to leadership and key stakeholders.
• Analyze support cases, customer interactions, and operational data to identify patterns, improve service effectiveness, and recommend process improvements.
  

Skills:

• 8 to 10 years of proven experience in a highly demanding environment engaged in continuous transformation.
• Prior proven working experience as a Business Analyst is required
• Solid people and communication skills (verbal and written), with ability to successfully explain complex matters and provide persuasive support for positions with internal stakeholders, outside partners, and to communicate with all levels of the organization
• Extensive experience in using Gainsight, Tableau, Google Sheets, and other related analytics and data visualization tools.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent analytical and problem-solving skills, as well as diligent planning abilities
• Ability to continually prioritize and deliver outcomes, in a rapid-growth, rapid-change environment
• Displays personal and corporate integrity
• Self-starter who enjoys problem-solving with little direct supervision
• Collaborative team player with a strong desire to achieve results while respecting the company’s core values framework
• Software (JIRA/Confluence) and experience with google suite including , slides is required
  

Education:

• Bachelor’s degree in Business Administration, Information Management or a related field preferred but not required.
  

Skills:
Required:

• Google Sheets
• Problem Solver
• Business Analysis
• Building Automation
• Excellent communication skills
  

Additional:

• Data Visualization
• Big Data Analytics
• Process Improvements
• Self-starter
• Confluence
• Team player
• Tableau software
• Operations
• JIRA
  

Languages:

• English (Speak, Read, Write)
  

Minimum Degree Required:

• Completed High School (Diploma or GED)
  

Pay Range: $60 - $70
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.