Bilingual Legal Intake Specialist II

Job description

Uvalle Law Firm is a fast-paced, high-volume personal injury law firm experiencing incredible growth and new vertical expansions. We are seeking highly energetic, skilled Bilingual Legal Intake Specialists II to join our team. While using cutting-edge technology to deliver an unparalleled “WOW” experience for our clients daily, you will also experience a fostering, positive environment with many opportunities for professional development and growth to take your career to the next level.

If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.

Key Responsibilities:

• Handle all incoming calls and follow ups to evaluate potential new cases
• Sign-up potential new clients that meet the firm’s case criteria
• Work quickly and efficiently with a high volume of calls each day
• Problem solve to address client concerns and answer general questions
• Explain to potential new clients why our firm is the best choice for them
• Always maintain the highest level of customer service
• Assist in initial set up of medical treatment for clients

We are looking for someone who is:

• Positive, self-motivated, and ready to learn everyday
• Excellent with written and verbal communication and presentations
• Well-spoken and professional in appearance and behavior
• A people person who is a natural at making connections with potential customers
• Motivated and ready to learn new things in an exciting environment

Requirements:

• 1+ years customer service experience
• 1+ years sales experience
• Bilingual required (English and Spanish)
• Personal Injury or claims experience is a plus but not required

Job Type: Full-time

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Work Location: Hybrid