ACH Operations Analyst

Our client, a growing financial services company, is seeking an ACH Operations Analyst. This is an onsite role located in Johnson City, TN.

The ACH Operations Analyst is responsible for leveraging expertise in monitoring and processing of ACH operations through multiple channels, resolving exceptions and ensuring compliance with all regulations, policies and procedures.

Key Responsibilities / Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as ACH subject matter expert.
• Stay current on industry news and products as it pertains to NACHA rules and the bank’s ACH processes.
• Assist with core system and ancillary product testing and troubleshooting for ACH related matters.
• Assure the bank’s ACH area is in compliance with all Bank policies and procedures, NACHA rules, as well as applicable State and Federal regulation and law.
• Process ACH Reclamations in accordance with guidelines of The Treasury Green Book.
• Maintain NACHA Risk Management portal as it pertains to the RDFI functions within the bank.
• Perform a variety of daily tasks related to ACH transactions including the clearing of ACH exception items, processing of notification of changes, stop payments, and ACH Returns.
• Handle ACH Disputes in accordance with Reg E, including reviewing reports, preparing correspondence, and reconciliation.
• Assist Compliance Department personnel and bank auditors with all aspects of reviews/audits related to ACH functions.
• Review and modify ACH procedures to ensure compliance and improve efficiency in relation to ACH job functions.
• Monitor ACH transactions to ensure files are processed within set time frames in accordance with bank mandated controls.
• Identify and mitigate potential fraud and/or cyber threats related to customer correspondence or internal workflow processing of critical functions.
• Maintain an in-depth knowledge of bank services, department procedures and policies, and regulations to ensure accurate handling of inquiries.
• Cross-train to perform other functions and duties assigned in Bank Services as needed.
• Provide quality service to the bank’s customers and support to Bank personnel.
• Maintain confidentiality and security of sensitive information.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Education:

• High school diploma or equivalent.

Required:

• Accredited ACH Professional (AAP) Certification.
• 5+ years in relevant field.
• Experience with ACH transaction processing.
• Basic knowledge of accounting, balancing principles, and bank operations.
• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.
• Solid technology skills, including proficiency with Microsoft Office.
• Ability to operate with little supervision based on thorough knowledge and application of the wire transfer procedures of the assigned position.
• Ability to travel as requested for training and department meetings.

Preferred:

• Bachelor’s degree in a relevant field.
• Familiar with Fiserv service products.
• Knowledge of Q2 Centrix Products including Positive Pay and Dispute Tracking System.

Pay Rate- $37.50