User Experience Researcher

Role:

Location: Irving, TX

Onsite job

What We’re Looking For

• 7+ years of UX research experience (B2C and/or B2B), with 3+ years in a senior or lead role

• Strong command of mixed-method research, in-person/remote research, indepth-interview/focus group facilitation, survey design, and statistical analysis

• Proficiency in a variety of design and research tools, including online research communities, online surveys, remote research platforms, digital whiteboarding, video editing, and knowledge repository platforms.

• Excellent communication, storytelling, and stakeholder management skills

• Bachelor’s in HCI, Psychology, Social Sciences, or related field (Master’s or PhD a plus)

• Experience with personas, journey maps, service design and workshop facilitation

• Self-starter, able to take minimal direction and expand based on stakeholder needs

• Evidence of continuous learning, inquisitive mindset

• Client-service mentality with a desire to build consensus and overcome objections

Bonus Points

• Experience in retail, e-commerce, or convenience tech

• Experience in business administration, strategy, and/or marketing

• Experience as a visual designer, illustrator, storyboarder, or animator

• Consulting background or work with external research vendors

• Portfolio or case studies that showcase your experience, skills, and impact