Technology Trainer

Location: Montgomery County, Maryland

Job Type: Part-time; 20 hours per week

Compensation: $31-34 per hour

Our large nonprofit client is looking for a technology trainer to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers will deliver the curriculum and offer technology support.

Trainers teach the curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused on particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our client's trainers are also fundamental in creating a community of support among participants.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities

• Teach technology courses virtually and in-person
• Create a comfortable and supportive learning environment
• Offer personalized support to callers on the Senior Planet hotlines
• Engage in regular communication with the staff, including feedback on site issues, curriculum, etc.
• Coordinate with site staff, including site visits, graduations, etc.
• Submit paperwork in a timely manner
• Collect surveys and evaluations
• Participate in trainer meetings and other training events

Requirements

• Excellent speaking and communication skills
• Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish
• Experience teaching teenagers, adults, and/or seniors is preferable
• Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices