Assistant Front Desk Manager

San Vicente Club Overview:

San Vicente Bungalows is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location, SVB has expanded to Santa Monica and New York City .

Position Purpose:

Supervise all front desk personnel. Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks.

Duties and Responsibilities

• Train, cross-train and retrain all front office personnel.
• Work with Club Manager to implement all front office standard operating procedures.
• Schedule and supervise front desk staff.
• Maintain effective relationships and communication with all other departments.
• Greet and welcome guests warmly and professionally.
• Ensure guests are seated promptly and comfortably.
• Maintain a welcoming atmosphere and address guest complaints or special requests promptly and efficiently.
• Work closely with the F&B team to ensure smooth communication and service flow.
• Monitor dining room cleanliness, ambiance, and table settings.
• Oversee the seating chart and floor plan in collaboration with the Maitre D and Membership team.
• Ensure consistency in service and adherence to restaurant policies.
• Verify that accurate room status information is maintained and properly communicated to ensure maximum revenue.
• Resolve member and guest problems quickly, efficiently, and courteously.
• Ensure that all members and guests are pre-registered; process the VIP list and distribute it to staff members.
• Communicate with all departments- F&B, Membership, Brand, Events and relay information to all concerned staff members; maintain function board in lobby.
• Review completed credit limit reports for affected members and guests.
• Ensure that all check-cashing and credit policies are followed.
• Receive information from the previous shift’s manager and pass on pertinent information to the incoming shift manager.
• Conduct routine meetings of front office personnel.
• Collect information required for daily and other revenue records; analyze and make recommendations regarding this information.
• Manage the routing of telephone, facsimile, mail and other messages to members and guests.
• Provide concierge-type services to guests.
• Oversee all hotel and room reservations, cancellations, no-shows and billings.
• Expedite member and guest check-ins and departures.
• Inform Housekeeping and Engineering departments as problems arise.
• Attend weekly staff and other meetings.
• Perform other appropriate tasks assigned by the Club Manager.

Qualifications:

• Excellent attitude to the job, co-workers and members with the willingness to learn new things regardless of previous job experiences.
• Able to work in a fast-paced environment with speed and quality.
• Great personal hygiene and grooming standards.
• Should be able to communicate, read and write clearly and effectively.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• Develop and manage front office systems for revenue management and guest, reservations, registration, accounting, and check-out.
• Supervise front office employees.
• Analyze property management system (PMS) data for front office decision-making.
• Knowledge of and ability to perform required role during emergency situations.