Director of Rooms

Join the Glendale Express family and help lead Southern California’s latest and greatest lifestyle destination for everyday adventure seekers and bright-minded movers and shakers. We’re launching a collection of new options to fuel every kind of California dream—and we’re looking for a colorful character to be a key leader of our growing team.

Job Summary:

The Director of Rooms (DOR) has overall responsibility for the daily operations of multiple Rooms Division departments: Housekeeping, Engineering, and Guest Services.

Duties and Responsibilities:

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures
• Oversight of day-to-day operations, management of staff, goal service delivery excellence and budget performance.
• Utilize all available resources to provide excellent guest interactions, deliver the product and amenities flawlessly and on time and ensure a 5 star stay experience for all guests.
• Establish, deliver and manage a high quality of standards.
• Manage the financial numbers for all Rooms departments and ensure appropriate staffing, resources and support are always available.
• Leading the Rooms Division department to ensure the appropriate alignment, communication and delivery of the property’s goals, positioning, and necessary action plans.
• Managing all guest issues while on the property and via feedback or internet post stay. Responsible for the properties internet reputation.
• Creating a dynamic, challenging and successful environment for all staff that develops, trains and empowers them to be successful;
• Actively recognize high performance while managing and applying corrective actions as necessary.
• Managing budgets and financial plans and controlling expenditure;
• Maintaining necessary statistical and financial records;
• Applying corrective actions and process modifications to always maintain a 5 star operations and service delivery.
• Assisting in the coordination of the planned renovation
• Ensuring a safe and secure environment for all guests and staff on property.
• Oversee the Management on Duty program.
• Managing the cleanliness and maintenance of all employee and guest areas.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
• As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the objectives of the hotel.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in hospitality, management or related area and three + years of management experience in rooms in a comparable property
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor and associate conflicts.
• Command of the English language both written and verbal.
• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sound and accurate judgment with regards to decision making in a timely manner.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events.
• Ability to work a flexible schedule including weekdays, weekends, holiday and nights.