Senior Manager Business Operations

Heritage Tile seeks a Manager of Business Operations  to join our team in Verona, WI.

Join a company of dedicated and enthusiastic professionals making a difference by creating beautiful spaces and restoring historical places all around the world. We are redefining how tile is designed, produced, promoted, and distributed. This is a chance to thrive in an organization that will appreciate your creativity, collaboration, and commitment to our shared vision. We value what makes you unique, as well as the skills and experience you bring with you.

We are seeking an exceptionally organized and professionally experienced individual to provide top-level business administrative support within a fast-growing company. The role of the Business Operations Manager is to maintain accurate financial records and accounting, process payroll and routine HR activities, and attend to the daily tasks needed to provide for the needs of our office staff. You should have relevant experience that highlights your capability to conduct bookkeeping and all other administrative tasks to ensure operations run smoothly.

Duties:

• Coordinate customer quotations, sales orders, invoices, payments and refunds
• Maintain accurate customer and GL accounts
• Resolve product price/cost discrepancies, customer issues, etc
• Prepare and distribute reports on key performance metrics
• Assist Customer Success Representatives with timely billing of accounts receivable
• Purchasing of office supplies, asset management, miscellaneous expenses, etc.
• Create, store and maintain company documentation
• Assist with client and employee entertainment, events and projects
• Perform other duties as requested

We Value:

• BA/BA degree required. Previous office management experience preferred
• Familiarity with accounting systems and demonstrated experience with operational activities (IT, HR, Finance, Sales, etc.)
• Organizational skills, attention to detail, and the ability to multi-task and prioritize activities
• Creative problem-solving, consistent goal achievement and the resourcefulness needed to overcome obstacles independently
• Excellent interpersonal, teambuilding and collaborative skills
• Professionalism, transparency and the ability to handle sensitive matters with discretion and diplomacy
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams, etc.) and equivalent Google documents.
• Strong written and verbal communication skills with the ability to write clearly and concisely
• A natural business acumen with the ability to identify gaps and implement continuous improvements
• Assertive, highly motivated contributors who enjoy a challenging and diverse workload

PLEASE NOTE:  This job is onsite at our Verona facility. This is not a remote position. A valid driver’s license is required.

Heritage Tile offers excellent compensation based on qualifications, experience and potential for advancement. We are building a dynamic & creative culture that values individual contribution and resourcefulness, offering exceptional opportunities for personal and career growth.

About Heritage Tile

Heritage Tile, LLC is an American producer, marketer and distributor of specialty ceramic tile and stone products, representing a broad and exclusive brand portfolio of exclusive tile collections sourced directly from tilemakers around the world. To learn more about Heritage Tile go to