Associate Deputy Director of Medical Services

Key Things to know about the role:

• Department: Medical Services
• Salary: $118,851.20 (Bi-weekly pay)
• Location: 2330 N Loop 1604 West, San Antonio, TX 78248
• Employment Type: Full-Time, Permanent
• Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (based on program demands)
• Travel: Up to 75% travel- Able to deploy to the program and be on-call as needed.
• Benefits: Company-paid health, dental, and vision insurance; 403(b) retirement plan; relocation assistance available*; benefits begin on day one.

Position Summary:

The Associate Deputy Director – Medical Services (ADD-MS) is responsible for supporting the leadership and strategic direction of medical services across the agency. This role involves supervising critical medical projects and program operations while ensuring high standards of care and regulatory compliance. The ideal candidate will bring a registered nursing background, pediatric expertise, supervisory experience, training experience, and a strong understanding of trauma-informed and culturally competent care for diverse populations, including unaccompanied minors. We are also looking for an energetic and involved leader who can lead an amazing team but also be able to jump in and take charge of any real-life situations and bring their background to the forefront.

Key Responsibilities:

• Oversee assigned medical projects and special initiatives to ensure timely execution and alignment with agency goals.
• Provide rapid leadership response to critical incidents across agency sites, with the ability to mobilize within 24 hours.
• Analyze medical services data for trends, performance insights, and quality improvement, and draft quarterly and annual reports.
• Serve as a liaison for compliance and accreditation audits; conduct mock surveys and site visits to ensure ongoing readiness.
• Monitor and manage medical clinic assets, including equipment, leases, insurance, and operational needs.
• Support digital health platforms and reporting systems; maintain working knowledge of software, including UAC Portal, Point Click Care, Salesforce, SharePoint, and Compass Connections One.

Qualifications Required:

• Active Registered Nursing License and Bachelor of Science in Nursing (BSN)
• Minimum three (3) years in a nursing leadership/management role
• Direct experience in pediatric care and understanding of child/adolescent psychology/mental health
• Demonstrated experience in crisis response, team supervision, and compliance reporting
• Previous ORR experience (preferred)
• Bilingual in English and Spanish (preferred)
• Proficiency in documentation, regulatory standards, and trauma-informed practice
• Valid driver's license and reliable transportation; must live near a major airport and be willing to travel as required

Core Competencies:

• Strong critical thinking and decision-making under pressure
• High personal integrity, professionalism, and discretion
• Commitment to child welfare and medical best practices
• Effective communication and collaborative leadership
• Organizational efficiency and comfort with technology systems
• Excellent time management, conflict resolution, and the ability to adapt and pivot in a rapidly changing environment.

Review and Apply Here: