Customer Service Representative (HVAC / Plumbing / Electrical Services)

Job Title: Customer Service Representative (HVAC / Plumbing / Electrical Services)

Location: Alexandria, VA

Industry: HVAC / Plumbing / Electrical Services

Pay: $23–$28/hour depending on experience

About Our Client:

Addison Group is proud to partner with a trusted and well-established company in the residential services industry. Our client is known for delivering high-quality HVAC, plumbing, and electrical solutions across the Northern Virginia area. They are seeking two reliable, communicative, and industry-savvy Customer Service Representatives to join their fast-paced office.

Job Description:

This is a full-time, contract-to-hire opportunity for two Customer Service Representatives to support daily operations in a busy, customer-focused environment. The ideal candidates will come from a similar trade services background and are ready to contribute to a collaborative team, providing excellent service and managing inbound calls, scheduling, and client communication.

Key Responsibilities:

• Serve as the first point of contact for customers via phone and email
• Schedule and dispatch service appointments with accuracy and efficiency
• Maintain organized and up-to-date customer information using CRM software
• Collaborate with field technicians to ensure timely and smooth service delivery
• Address customer inquiries, service concerns, and scheduling issues promptly
• Support general administrative functions as needed in a fast-moving environment

Qualifications:

• 2–5+ years of customer service experience, ideally within HVAC, plumbing, or electrical trades
• Experience with ServiceTitan software (or similar CRM platform) strongly preferred
• Strong verbal and written communication skills are essential
• Demonstrated punctuality and ability to learn industry terminology quickly
• No formal education requirement
• Personal transportation not required

Additional Details:

• Type: Contract-to-Hire (6 months before conversion opportunity)
• Start Date: ASAP
• Schedule: Monday–Friday, 7:30 AM–4:00 PM or 8:00 AM–4:30 PM
• Occasional Saturday shift (approx. once every 2 months, 8:00 AM–4:00 PM)
• Worksite: 100% On-Site in Alexandria, VA
• Free parking available
• Interview Process: Single in-person panel interview with hiring team
• Team Size: ~9 customer service team members
• Overtime: Occasional, with supervisor approval
• Background Check: Not required

Perks:

• Strong potential for permanent hire
• Collaborative team culture
• On-site parking included
• Opportunity to gain industry experience with a respected service provider
• Stability and growth potential with a long-standing company