Customer Success Manager

Job Title:

Customer Success Manager

Location:

SF / Bay Area

About Datagrid

Datagrid is the AI Agent that gets work done for you.

Instead of just answering questions, Datagrid’s agents take action—automating entire workflows across your tools, files, and systems. Whether it’s searching through documents to find answers, cross-referencing data to uncover gaps, or running a financial analysis that updates your Excel file—Datagrid does the work, so you don’t have to.

You get your time back. You 10x your output. The AI runs the playbook.

Behind the scenes, Datagrid connects to over 100 platforms and 2,000+ APIs—Excel, Google Docs, SharePoint, Slack, PDFs, websites, and more. It handles multi-modal problems like handling unstructured data like images and documents, as well as entire databases with ease, and communicates through channels like Teams, Slack, or SMS.

It’s built for trust and precision: agents cite their sources and operate safely in real-time. Enterprise teams get full control with teamspaces, RBAC, and usage reports. You can customize everything—launch fast on your own, or partner with our expert team.

From research to reporting, from digging through files to delivering results—Datagrid doesn’t just assist. It executes.

We’re looking for passionate individuals to join us at the frontier of AI innovation.

About the role

At Datagrid.com, we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our mission is to help companies leverage data more effectively, and we’re seeking a Customer Success Manager to drive customer engagement, retention, and long-term success.

As a Customer Success Manager, you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid’s solutions. You’ll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies.

Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion.

What you’ll do:

• Own and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion.
• Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid’s AI-driven data infrastructure.
• Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform.
• Prompt large language models (LLMs) to extract meaningful insights, enabling more informed decision-making and client support.
• Comfort working with data-heavy workflows and ability to interpret structured and unstructured data
• Interpret, communicate, and collaborate on data-driven projects.
• Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals.
• Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities.
• Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap.
• Proactively manage risk, identifying and addressing potential churn signals before they escalate.
• Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases.

What you’ll have:

• 3+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company.
• Extensive experience prompting LLMs
• Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.
• Strong business acumen with experience driving data-driven decision-making for clients.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience with CRM and Customer Success tools (e.g., Gainsight, Salesforce, HubSpot).
• Background in data infrastructure, AI, or analytics platforms is a plus.
• Ability to work cross-functionally in a fast-paced, customer-centric environment.

Who you are:

• Self-starter mentality—you take initiative, solve problems proactively, and don’t wait for direction.
• Go-getter attitude—you thrive in fast-paced, high-growth startup environments and love wearing multiple hats.
• Entrepreneurial mindset—you see challenges as opportunities and drive solutions with creativity and resourcefulness.
• High adaptability—you can pivot quickly, handle ambiguity, and stay resilient in an evolving business landscape.
• Strong ownership mentality—you take full responsibility for your accounts and drive results with a sense of urgency.

If you thrive at the intersection of strategy, customer engagement, and data-driven success, we’d love to connect.

Pay Range and Benefits

$70,000 – $100,000 USD base salary per year, depending on experience and qualifications.

At Datagrid we set pay ranges using market data, internal benchmarks, and the scope of responsibilities. Final compensation within this range will be determined based on relevant experience, skills, and geographic location.

In addition to base salary, this role may be eligible for:

• Equity in the company
• Home office set-up reimbursement
• Health, dental, and vision benefits
• Flexible PTO and remote work options

Equal Opportunity Employer

Datagrid is an equal opportunity employer and is committed to building a diverse and inclusive team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply.