Manager, Allocations & Customer Service

Manager, Allocations & Customer Service, G-III Apparel Group - Warehouse

The Allocation, Customer Service Manager plays a critical role in overseeing the allocation and customer service functions within a fast-paced fashion apparel wholesale environment. This position is responsible for ensuring product availability aligns with demand across wholesale partners and eCommerce fulfillment centers. Success in this role requires a strategic and detail-oriented approach, strong cross-functional coordination, and the ability to balance analytical decision-making with collaborative relationship management. By ensuring timely and accurate product distribution, this role directly supports customer satisfaction and upholds the company’s brand reputation for reliability, responsiveness, and

Key Responsibilities:

• Build strong, collaborative relationships with internal teams (Operations, Logistics, Sales, Production) and external partners to ensure smooth execution of orders and deliveries.
• Partner closely with Logistics to manage product flow, monitor order confirmations, and improve allocation strategies within ship windows to meet customer expectations and reduce delays.
• Supervise and resolve issues as required, for allocation and product availability inquiries from internal and external teams.
• Track and report on order fulfillment performance, identifying gaps and implementing solutions to improve service levels.
• Work closely with the Planning and Sales teams to understand demand trends and align allocation priorities accordingly.
• Support eCommerce fulfillment by ensuring timely and accurate product availability for DTC channels, coordinating with DC operations.
• Identify opportunities for process improvement and automation within the allocation and order flow processes.
• Manage and mentor a small team, as applicable.

Qualifications:

• Bachelor’s degree in Business, Fashion Merchandising, Supply Chain, or related field preferred.
• 5+ years of experience in allocation, customer service, or logistics within a fashion or apparel company.
• Excellent interpersonal and communication skills with a proven ability to build relationships across cross-functional teams.
• Highly organized, analytical, and detail-oriented with the ability to manage multiple priorities in a deadline-driven environment.
• Proven ability to influence and lead across a matrixed organization, including executive and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to quickly synthesize information and identify effective solutions.
• Experience working with ACS and Infor Nexus and strong Excel skills required.
• Knowledge of wholesale fulfillment practices strongly preferred.

Leadership & Business Acumen

• Strategic thinker with the ability to anticipate trends, assess risks, and translate insights into actionable plans.
• Highly organized with strong project management skills; able to manage multiple priorities and initiatives in a dynamic environment.
• Operates with high integrity, professionalism, and attention to detail; capable of working both independently and collaboratively at all levels of the organization.
• Strong leadership presence with the ability to engage, develop, and motivate high-performing teams.
• Builds trust through transparency, personal credibility, and consistent delivery of results.
• Combines analytical rigor with creativity; uses data to make informed decisions while encouraging innovative thinking.
• Possesses strong executive presence and communication skills; able to clearly and effectively present complex ideas to diverse audiences.

About G-III Apparel Group, Ltd . |

G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.

G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.