Customer Service Specialist

LeadVision is looking to hire a Customer Service Specialist ! Are you passionate about providing excellent customer service and looking to make an impact in a dynamic environment? We’re hiring a Customer Service Specialist to handle inbound inquiries, manage customer disputes, and qualify leads across our websites and verticals. You’ll play a critical role in delivering a consistent and positive experience for our customers. This role is ideal for someone with strong customer service experience, a proactive attitude, and a knack for problem-solving.

Key Responsibilities:

• Manage inbound call queue and website chats.
• Make outbound calls to qualify and validate leads.
• Review and resolve customer disputes promptly in alignment with company policies.
• Process SMS leads quickly to support efficient customer outreach.
• Consistently deliver exceptional customer experiences.
• Resolve customer issues with a solution-focused approach.
• Validate leads from both in-house and affiliate sources for quality assurance.
• Provide guidance to customers uncertain of which product best suits their needs.
• Create and build lead lists to support sales team efforts.
• Communicate customer territory changes with other departments.
• Call delinquent customer accounts to collect late payments.
• Maintaining up to date records of communication with all customer accounts.

What You Bring to the Team:

• Strong communication, multitasking and collaboration.
• Attention to detail, time management and adaptability.
• Positive attitude, patience in challenging situations and strong problem solving skills.
• Ability to work both independently and collaboratively.

Requirements:

• Bachelor’s degree required.
• Experience with Microsoft Excel.
• Ability to commute to our Uptown Charlotte office.