Admin/Sales Support

Job Summary:
We are seeking a detail-oriented and proactive Administrative Sales Coordinator to join our team. This role plays a crucial part in supporting global sales operations, ensuring smooth communication with international customers, processing orders, and coordinating logistics. The ideal candidate will have experience in international trade, customer service, and sales support, particularly within the fastener or industrial distribution industry.
Key Responsibilities:
Sales Support: Assist the international sales team in processing orders, preparing quotes, and managing customer inquiries.
Order Management: Coordinate and track international orders from placement to delivery, ensuring timely fulfillment.
Customer Relations: Build and maintain strong relationships with international clients, distributors, and vendors.
Logistics & Shipping: Work closely with freight forwarders and shipping partners to arrange transportation, manage customs documentation, and ensure compliance with international trade regulations.
Documentation & Compliance: Prepare and review export documents, invoices, and certificates of origin, ensuring adherence to global trade policies.
Market Research: Assist in identifying new international sales opportunities, analyzing market trends, and supporting business development efforts.
Cross-Functional Coordination: Collaborate with internal departments such as purchasing, warehouse, and finance to optimize operations and address customer needs.
Issue Resolution: Troubleshoot and resolve shipping delays, product discrepancies, and other customer concerns efficiently.
CRM & Reporting: Maintain accurate records in CRM systems, generate reports, and track sales performance metrics.
Qualifications:
Bachelor's degree in Business, International Trade, or a related field (preferred).
2+ years of experience in international sales coordination, logistics, or customer service, preferably in industrial distribution or fasteners.
Knowledge of international shipping regulations, Incoterms, and customs procedures.
Strong communication skills, with the ability to interact with diverse international customers.
Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.
Bilingual or multilingual skills (a plus).
Excellent organizational skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Benefits:
Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.