HVAC District Sales Service Rep (Northeast)

Job Description
The HVAC District Technical Representative will provide product technical training and support to the Division’s distributors and their dealers in the proper application, installation, operation and service of the Division’s products. Provide factory expertise to encourage best product reliability and highest customer satisfaction.
This position will serve our Air Conditioning Division . This position can be fully remote within the Southern region, but must be based near a major US city, per Rheem’s Remote Working Policy. Our ideal candidate is located in Philadelphia, PA .
Responsibilities

• Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail and refer more complex issues to higher levels.
• Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels.
• Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
• Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.
• Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations.
• Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products.
• Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
• Perform other duties as required
  

Qualifications

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Excellent verbal and written communication skills
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel roughly 50% of the time
  

Preferred Qualifications

• Bachelors Degree in related field
• Prior instructor/training experience preferred
• NATE certifications preferred
  

The pay scale for this position $79,900 - $138,024. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
About Us
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.