Team Lead Call Center Enrollment Representative (Bilingual-Spanish)

Lead Customer Benefits Enrollment Representative (Bilingual-Spanish)

Location: Alpharetta GA Hybrid

Schedule: Monday Through Friday 8:15am to 5:30pm (In Office M-W)

Pay Rate: $26 to $32 per hour

Contract: Through the end of February 2026

Job Summary:

The Team Lead has the responsibility of managing the day-to-day activities. Mentoring people, monitoring processes and insuring technology is leveraged to exceed customer expectations. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager. This is a contract role lasting through February 2026.

Primary/Essential Duties and Key Responsibilities:

• Ensure that all processes are executed appropriately and in a timely manner.

• Act as Lead for contingent workforce population during open enrollment project, and provide daily Report on Headcount and with continuous attendance tracking

• Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives for the Contingent Workforce team.

• Optimizes the contribution of the team through coaching and mentoring

• Assist in the workload management and prioritization of day-to-day duties and projects

• May assist Manager in evaluating the Contingent Workforce team and may review the evaluations/development plans of others

• Assist Manager in identifying training needs for the Contingent Workforce team

• Responsible for monitoring completion of requirements and accountable for compliance

• Attend and/or lead recurring service calls, business reviews and project debriefs for assigned customers

• Performs other duties as assigned by manager

• Ensure daily workload and commitments have been completed timely and accurately within established guidelines ·

• Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed ·

• Develop strong relationships with peers and our internal partners ·

• Coordinate, deliver and participate in Team training ·

• Team Lead’s dominant responsibilities are project management, tracking and supporting the team on key deliverables.

Required Qualifications:

• Ability to lead and influence team members, customers and partners without direct reporting authority

• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel

• Experience with UKG Software strongly preferred

• Minimum Associate’s degree

• Bilingual (English/Spanish)