Technical support to end users

Onsite position – Chattanooga TN

Only W2 – No Corp to Corp

Technical support to end users

Education

•Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.

Skills\Certifications

• Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills

Responsibilities:

• Job Profile Summary: Provides technical, operational and administrative support for IT-related End User provisoning and support Devices
• Job Responsibilities
• Performs manual installation of non-packaged software, which includes both purchased products and internally developed
• applications. Ensures appropriate change management approvals are in place prior to deployment
• Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and
• management informed of progress along the way.
• Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing
• general assistance in the use of end-user hardware and corporate-standard software.
• Documents technical issues and their resolution, in accordance with incident and knowledge management standards.