Business Analyst, Strategic Initiatives (C2H)

Job Title : Business Analyst, Strategic Initiatives

Location: Houston, TX

Duration : 06 - Months (On-site)

Responsibilities:

• Strategic Analysis & Planning: Work closely with stakeholders to transform strategic goals into actionable projects, defining scopes, success criteria, and realistic timelines for successful delivery.
• OKR Formation & Management: Partner with department leadership to create, document, and track OKRs for the Strategic Initiatives group. Facilitate workshops, manage OKR dashboards, and provide progress updates to ensure alignment and transparency.
• Business Case Development: Conduct cost-benefit analyses, prepare ROI forecasts, and make data-driven recommendations to executive sponsors for project approval and resource allocation.
• Requirements Elicitation: Lead workshops and conduct interviews with business users to gather and document detailed requirements for process improvements, system enhancements, and new technology integrations.
• Process Modeling: Utilize industry-standard tools (e.g., Visio, Lucidchart) to map both current ("as-is") and future ("to-be") business processes to identify areas for improvement.
• Data Analysis & Reporting: Analyze both quantitative and qualitative data to identify trends, risks, and opportunities. Develop and present dashboards, reports, and visualizations to track KPIs.
• Solution Evaluation: Research and assess potential solutions, including software, tools, and methodologies. Facilitate vendor assessments and selection processes when applicable.
• Stakeholder Management: Act as a key liaison between business units, IT, and external partners, ensuring clear and effective communication throughout project lifecycles.
• Change Management Support: Assist in creating communication plans, training materials, and user adoption strategies to ensure successful implementation of initiatives.
• Testing & Validation: Define acceptance criteria, oversee user acceptance testing (UAT), and ensure that delivered solutions meet business requirements and expectations.
• Post-Implementation Review: Conduct post-implementation analysis to track benefit realization, gather feedback, and recommend improvements for future initiatives.

Required Qualifications:

• Bachelor’s degree in Business Analytics, Computer Systems, Information Technology, or a related field; or equivalent professional experience.
• 3–5 years of experience as a Business Analyst, with a strong focus on strategic planning or project-based environments.
• Proven experience in developing business cases, process mapping, and requirements gathering.
• Strong analytical and problem-solving skills, with proficiency in data visualization tools (e.g., Power BI, Tableau) and advanced Excel.
• Excellent facilitation, presentation, and written communication skills.
• Demonstrated ability to build strong relationships and influence stakeholders at all organizational levels.
• Familiarity with project management methodologies (Agile, Waterfall) and tools (JIRA, MS Project).

Preferred Qualifications:

• Experience within public-sector transportation or infrastructure organizations.
• Knowledge of tolling operations or transportation management systems.
• Certification in Business Analysis (CBAP, PMI-PBA) or Change Management (Prosci).

Core Competencies:

• Strategic Thinking & Problem Solving
• Financial Acumen & ROI Analysis
• Process Improvement Mindset
• Adaptability & Collaboration
• Attention to Detail & Quality
• Ability to Translate Technical Language for Non-Technical Audiences