General Manager

Summary

The responsibilities of a General Manager are working with patients, ensuring that the team is adhering to policies and procedures, supervising team members, overseeing dispensary operations, and ensuring a wonderful patient experience. The General Manager should be able to demonstrate excellent communication, leadership, and customer service skills in order to ensure that team members are well-informed, that the store is well run, and that patients are satisfied with their purchases.

Responsibilities

• Providing a wonderful experience for the patient.
• Advising patients on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Keeping abreast of new cannabis products on the market as well as the latest industry trends.
• Processing patient’s payments using the dispensary's Point of Sale (POS) system.
• Ensuring that the store is clean and well-organized at all times.
• Ensuring company policies and procedures are followed.
• Hiring, training, and supporting of new employees.
• Resolving customer issues.
• Providing leadership and direction to all employees.
• Working closely with ownership to ensure store is profitable and reputable.
• Ensuring an excellent standard of customer service is upheld.
• Maintaining the store to high standards, including stocking products and regular cleaning.
• Completing tasks assigned by the ownership accurately and efficiently.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
• Maintaining compliance by following the proper policies and procedures set by the company and the state.
• Perform other duties as assigned.

Qualifications

• Proven experience working as an AGM or GM in a dispensary.
• Ability to pass a background check and receive a facility agent card from the state
• Sound knowledge of cannabis strains and their medicinal benefits.
• Outstanding organizational skills.
• Excellent analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Work well with other team-members.
• Be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Physical Requirements: Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 40 pounds at times.