Sr. Account Executive

Echo is seeking a Sr. Account Executive who can skillfully provide solutions, creatively solve problems, and constantly maintain contact and advocacy for our Managed National Accounts.

Position Overview: As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). Key responsibilities include but are not limited to proficiency quoting all modes, verifying timely pick-ups and deliveries, serving as the primary point of contact for resolving both external and internal issues, and ensuring the financial health of each account.

We trust you to drive efficiency and own your book of business by analyzing and executing new strategies for increased growth and profitability. As a Sr. Account Executive you will attend and contribute to QBR/client meetings, where your expertise will be crucial in partnering with Sales to review performance and take action on feedback provided from the client. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success.

You:

• Have 2 + years of Customer Service experience

• Can display a sense of urgency in managing time and accomplishing tasks

• Are always one step ahead, looking for creative ways to improve old processes

• Have mastered the ability to build and maintain strong client partnerships

• Possess the ability to communicate at all levels and with a wide range of personalities

• Can solve any problem that's thrown your way

• Are always ready for the next challenge

We:

• Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better

• Put our customers' needs into everything we do

• Care about your career development as much as you do

• Work hard, period

• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else

Skills & Qualifications:

• Bachelors degree

• 3+ of customer service experience in a business services environment or 2+ years internal Echo operations experience

• Strong communication skills, both written and verbal

• Calm under pressure

• Superior business acumen

• Knowledgeable on relevant modes of transportation

• Team player mentality

What We Offer:

• Competitive compensation package

• Medical, Dental, Vision, Disability, Life Insurance, and 401K

• Advancement Potential

• Fun and energetic work environment

• Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at .

Compensation