Regional Operations Manager

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership . We deliver what we promise and learn along the way

We're Looking For:

We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field.

You Are:

• Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success.

• Communicative. You are an active listener who fosters two-way communication with others.

• Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.

You Will:

• Manage the hiring process for inspectors, including contractors and full-time employees, in the assigned region.

• Collaborate with the Sales Team to ensure regional success, including addressing inspection needs, forecasting growth, and managing schedules.

• Conduct training sessions for all inspectors on the Backlotcars application, inspection process, and job functions.

• Utilize data analysis to identify inspector trends, assess capacity, and track relevant metrics.

• Act as the point of contact (POC) for contractors and inspectors, addressing compensation, task assignment, process updates, app-related questions, and other needs.

• Communicate with various departments regarding inspection feedback and address any questions related to inspections.

• Collaborate with the Product Team to test new app releases, provide feedback for app improvements, and contribute to app maintenance.

Must Have's:

• Minimum of 3+ years relevant experience or education.

• Minimum of 2+ years of automotive mechanical experience.

• Must be able to operate a motor vehicle and possess a valid driver's license.

• A working knowledge of technology, particularly in submitting electronic inspection reports.

Nice to Have's:

• Previous experience managing teams and individuals, including both contractual and full-time employees.

What We Offer:

• Base salary of $70k and quarterly incentive plan

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

Sound like a match? Apply Now - We can't wait to hear from you!