Manager, Product Management, NAM Security Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, NAM Security Solutions The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
This regional role for North America will play a pivotal part in partnering with the global product and regional customer teams to support our subscription management and dispute solutions. It is a non-technical position focused on customer engagement. The candidate will ensure the products are successful throughout all phases of the lifecycle - create, sell, deliver, and run. The candidate will have responsibility for coordinating and scaling sales efforts, including the achievement of revenue targets. Additionally, they will support sales teams with webinars and training materials, all with the goal of delivering value for Mastercard and our customers.
Role:
• Lead the development and execution of comprehensive go-to-market strategies for Ethoca's Clarity Subscription Controls and lend support to the other Ethoca suite of products and services for dispute resolution.
• Take a data-driven approach to product enhancement by identifying opportunity areas, contributing to the Product roadmap, and prioritizing work to deliver against key areas of focus to drive revenue.
• Manage the delivery of ongoing innovation and enhancements by embracing the commercialization process from ideation to launch, ensuring that products are positioned effectively in the NAM region.
• Evaluate and utilize customer insights to drive product improvements and strategic decisions working with our Global product teams.
• Take ownership of product activities, including training internal teams, hosting external webinars, and monitoring product performance.
• Collaborate with global partners to prioritize and align on product roadmaps.
• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product roadmap discussions and strategic decision-making.
• Monitor and report on key performance indicators (KPIs) and overall product success metrics.
• Drive cross-functional collaboration with sales, marketing, customer support, and development teams to ensure cohesive product strategies.
• Develop and maintain strong relationships with key stakeholders, including clients and industry partners.
All About You
• Proficient in Microsoft Excel and PowerPoint
• Strong data analysis skills with the ability to interpret and utilize data to drive decisions.
• Resourceful and eager to take on any project, demonstrating a willingness to learn and adapt quickly
• Passionate about innovation, security, and digital payments
• Capable of acting with a sense of urgency to meet deadlines and deliver results
• Experience with payments, disputes, or loyalty programs involving issuers, digital partners, processors, or merchants is beneficial. Understanding of payments technology and its application to address customer and market needs
• Strong strategic thinking abilities, capable of developing thoughtful recommendations and action plans for complex issues
• Self-starter, highly organized, and results-oriented
• Excellent relationship-building skills, able to foster strong, positive working relationships across multiple business functions
• Ability to multi-task and work on multiple projects in a fast-paced environment
• Bachelor's degree in business, marketing, finance, or a related field or requisite professional experience
• Overnight travel required (5% - 10%). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD