Critical Facilities Operating Engineer

Principal Duties and Responsibilities
Task will include but not be limited to:

• Responsible for maintaining, monitoring, and performing preventive maintenance and continuous operation of all data center systems to maintain 100% Up-time including: fire/life safety, mechanical systems such as (HVAC, chillers, crac, crah, plumbing, controls), electrical including emergency backup systems such as (lighting, UPS, ATS, STS, PDU, generators, primary switchgear, power distribution, transformers), and hot water systems. Monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and water heaters; pumps, valves, piping, and filters; other mechanical and electrical equipment. Must record readings and make and adjust where necessary to ensure proper operation of equipment. Monitor building management systems and respond to alarms and alerts promptly.
• Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Maintains a clean and safe workplace.
• Learn and understand the data center site in-order to manage incidents and events that put the critical systems at risk.
• Work order management, including CMMS, Vendor Management, and Customer Facing Tickets.
• Understanding and complying with emergency escalation procedures.
• Perform additional job duties as required.

Minimum Experience:
Education & Experience

• Systems, emergency generators, and switchgears.
• High School diploma or GED equivalent
• 4+ years related work experience.

Language Skills

• Demonstrated verbal/written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.

Other Skill and Abilities

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors.

Preferred Requirements:

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.
• Hands-on experience working in a data center/critical facility, including UPS.

Physical Requirements:
This position will require the following:

• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States.
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training
Coming Into Role
During Role

• Experience with engineering in critical environment

• Trained in NFPA70E
• Obtain EPA 608.
• Participate in the Technical Development Program
• Training on MCIM
• Training on Corrigo
• Training on Zendesk
• Training on ServiceNow
• Safety Training
• Corporate/HR Training
• MOP Management
• Job Hazard Analysis Technical Training
• Base Site Qualification
• Critical Facility Awareness

Accountabilities and KPIs
Accountability
Associated KPI
Respond to incidents in a timely manner
Average 15 minutes
Respond to tickets in a timely manner
Average 15 minutes
Complete rounds during shift
Average 90% completion rate
Responsibilities To:
Area
Responsibility
Customer
Operating Engineers - S2 are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:

• Safely operate all equipment and systems.
• Ensure all records/reports are updated and accurate.
• Remain professional at all times.
• Following all policies and procedures, maintaining the highest standards.

Team
JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to:

• Report to shifts on time and ready to perform role to the best your ability.
• Work collaboratively with team to ensure we are meeting the customer's needs.
• Escalate safety concerns through appropriate channels and ensure you are working safely.
• Watch out for teammates and stop work if any unsafe conditions arise.

Training
Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:

• Ensure assigned training is satisfactorily completed on time.
• Seek additional training through JLL and client funded training to upskill or reskill.
• Ensure you are present and ready to learn for all training.

Culture
Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:

• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.
• Provide feedback to leadership regarding issues, questions, or improvements.

JLL
Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:

• Understand JLL's mission, vision, and values and how your role fits into the bigger picture.

Support you will receive:
Area
Support
Safety
JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:

• Proper PPE will be provided as required to safely perform work.
• Safety champions and HSSE are available for any safety questions or concerns.

Training
Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:

• We will provide all necessary training for you to do your job safely and effectively.
• You will be given time during your shift to complete all required training.
• Dedicated Training Engineers are available to assess training needs and ensure you are provided with necessary training.
• Qualification cards are used to ensure you are knowledgeable on all site-specific equipment and processes.
• Ability to leverage team knowledge.
• Provide training and experience focused on your growth and development.

Communication
All employees need to have a voice and stay informed. Our commitment to communication includes:

• Open door communication with leadership and corporate functions such as Human Resources.
• Regular communication from the PMO team regarding the account to keep you up to date.
• An environment that appreciates diversity of thought and encourages open communication.
• Receive daily communication about the site, team members, and upcoming projects.

Team
At JLL, employees are one team working toward the same goal. Your team will support you through:

• Two person work efforts to ensure you work effectively and safely.
• Collaborative environment where employees work together to achieve outstanding performance for our customer.
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