IT Customer Support Analyst

Summary

• About Us

  CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times
• Named one of America’s Greatest Workplaces by Newsweek in 2024.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

• Benefits

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

• Job Summary

  • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

• Job Requirements

  • Education

    • • Preferred: Associate's degree in Computer Science, Information Technology,

  • Experience

    • • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

  • Skills

    • • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
      • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
      • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
      • Ability to effectively document support request and solutions for future reference.

  • Licensure/Certification/Registration

    • N/A