Assistant Housekeeping Director, $85,000-$115,000

Aulani, A Disney Resort & Spa, offers more than just a magical, family-friendly destination. We have blended the spirit of Oʻahu with the enchantment of Disney to create a place where both guests and cast members can experience the magic and warmth of the island. Here, you will bring the islands' spirit to life in every aspect of your role. Are you ready to join our team and make a meaningful impact?

The Assistant Housekeeping Director will assist and provide support to the Housekeeper Director in mentoring and managing Housekeeping Guest Service Managers and non-salaried/Cast Employees. The role supports an operation of continuous improvement, meeting and exceeding standards of guest satisfaction, safety, efficiency and productivity in compliance with Disney’s quality and service standards.

This is a full-time position reporting to the Housekeeping Director, and it will be based onsite at our stunning Aulani Resort on Oahu, Hawaii.

What will you do:

• Review, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.
• Develop, implement and communicate with Housekeeping Management creative concepts of Housekeeping to continue to enhance the image of quality of Disney standards.
• Assist the Housekeeping Director in driving and maintaining a friendly and sincere service culture through consistent performance coaching and team development. Develop and monitor performance objectives and action plans for the team. Conduct Cast Member forums and acts on items discussed. Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team.
• Ensure all Housekeeping Management are exposed to contact refinement, training and development on an ongoing basis.
• Ensure smooth communication and relationships with partnering Lines of Business such as Front Office, F&B and Engineering. Foster positive relationships with local vendors and partners.
• Monitor daily assignments to ensure that proper quotas and standards are maintained.
• Exceed guest expectations through achievements in compliment to concern ratio and other guest satisfaction measures. Exhibit a high degree of competence in anticipating, assessing and driving the guest experience. Actively engages guest and Cast for feedback.
• Establish effective processes and procedures to ensure cleanliness, consistent guest service delivery and Cast productivity according to Disney standards and operating practices. Ensure compliance OSHA, ADA, and local innkeeper laws and related issues. Remain current on changing laws and regulatory requirements, including hazardous waste removal and recycling programs. Support resort and company-wide initiatives.
• Undertake regular review of department processes to ensure effectiveness and efficiency. Ensure resources are balanced with seasonal and annual fluctuating business levels. Review ongoing opportunities for service, product and facility development and communicate with the Resort Manager.
• Develop a strategic-oriented operating plan that focuses on continuous process improvement. Also observe industry trends and Guest needs and consistently evaluate operational processes.
• Assist the Housekeeping Director in preparing yearly capital and operational budgets for guest supplies, cleaning supplies and equipment and learn how they are conceived, approved and executed.
• Support in monitoring cost management as it pertains to inventory, issue of supplies, labor and energy.

Here’s what you will need to be successful in the job:

• Minimum of 5 years management/leadership experience in housekeeping (or related area) at a deluxe/premium resort
• Minimum of 5 years of managing and leading teams
• Demonstrated strong verbal and written and communication skills, follow-through skills with high attention to detail
• Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
• Strong motivator with a well-defined perspective of superior guest service. Able to lead diverse teams to deliver service excellence.
• Able to be self-directed and demonstrate strong leadership and relationship skills consistent with the extensive personal interactions with diverse Cast and guests. Interacts daily with multiple levels of management.
• Solid conflict resolution, negotiation, influencing, communication, presentation and public speaking skills with high level of creativity and innovation
• Fluent in English and local language preferred
• Ability to be flexible with work schedule including nights and weekends

Preferred Qualifications:

• Management experience at a Vacation Club Ownership property

Education:

• HS Diploma or equivalent required
• Bachelor’s degree in a related field preferred

Benefits & Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at  

The hiring range for this position in Hawaii is $85,800 to $115,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.