John Fraser Restaurants is seeking a
Dining Room Supervisor to join the team at The Wall Street Hotel. This is an exciting opportunity for a hospitality professional looking to grow within a dynamic, multi-unit operation and gain hands-on experience in food & beverage management.
The
Dining Room Supervisor is responsible for overseeing the daily activities of the front-of-house operations and supporting employees in multiple Food & Beverage outlets in accordance with company policies and procedures. Works concurrently with the Back of House ensuring a successful operation. Interact with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Key Responsibilities: - Manage day-to-day operations including but not limited to coordination with the management team on daily decision making, employee support and guest interaction while upholding standards, food quality and cleanliness.
- Maintain operations by following policies and standard operating procedures.
- Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with guests.
- Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; and reporting issues to appropriate stakeholders.
- Quickly resolve service quality issues and always ensure guest satisfaction.
- Assist in the training new staff members to join the team.
- Contribute to pre-shift meetings daily.
- Provide attentiveness and excellent service to VIP guests.
- Adhere to all DOH standards for sanitation and maintain a clean, safe, and organized work environment to ensure compliance and provide a positive experience for customers and staff.
Requirements :
- Minimum 1+ years of experience in a supervising or managing capacity.
- Excellent interpersonal and verbal communication skills.
- Team-orientated and positive attitude.
- Strong leadership & communication skills with the ability to motivate and develop a team.
- Proficiency in technology & systems, including Microsoft Office & POS platforms.
- Ability to multitask in a fast-paced environment while maintaining a guest-first approach.
- Must be able to stand, walk, and/or sit for long periods of time and have the ability to lift and carry up to 50 lbs.
- Open availability.
- Food Protection License preferred.
John Fraser Restaurants is proud to be an Equal Opportunity Employer. More detail about JF Restaurants at the Wall Street Hotel part of JF Restaurants, please visit