Medical Office Team Leader

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. As a dedicated Fraud Analytics Lead, you will be accountable for driving USAA’s overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA’s global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Leverages expert business, analytical and technical knowledge within Financial Crimes to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
Effectively communicates with Fraud Strategy teams and stakeholders and implements business strategy and aligns with the company's overall goals.
Leads discussions within a single vertical (or area of focus) that are responsible for implementing the fraud strategic plan that will result in both the short and long-term growth of the business.
Leads large scale implementations and projects that impact managed tools.
Leads cross functional teams to improve, synchronize, and integrate process controls and automation.
Monitors, understands and embraces emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
Succinctly delivers sophisticated analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor’s degree; 8 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions.
~ Expert knowledge and demonstrated experience using fraud rules management to recommend and implement strategies that reduce or mitigate loss and fraud exposures.
~ Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
~ Strong written and verbal communication skills, with demonstrated ability synthesizing data and clearly reporting findings.


US military experience through military service or a military spouse/domestic partner
Prior internal fraud experience
Fraud Analytics experience specific to retail banking, credit card, debit card, deposits, checking account
Programming experience in data analysis tools, data visualizations, and developing analysis queries and automation techniques utilizing SQL, SAS, Tableau, and Snowflake
System knowledge operating a fraud detection engine tool i.e. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.