Head of Provider Account Management

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Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes, as well as within the government and nonprofit sectors. Our products enable providers to create high-quality environments and manage their businesses effectively, while also helping families access child care through a trusted and growing marketplace.
We are seeking a Head of Account Management, Provider to lead and grow revenue from our provider community. This person will manage a high-performing team focused on provider success, retention, and business growth. You’ll be responsible for driving outcomes across revenue, product usage, customer satisfaction, and team execution—including leading the expansion of our payments business for providers.
This is a strategic, entrepreneurial role—ideal for former founders or operators who are excited to build systems, drive outcomes, and think like owners. You’ll be working across departments to strengthen the core of our provider marketplace while unlocking new opportunities for growth and efficiency.
This is a San Francisco-based role, with an expectation of being in the office at least 3 days per week.
You Will

• Own and drive revenue growth from Wonderschool’s provider network
• Lead the development and execution of our payments business, creating financial tools to help providers thrive
• Manage a team overseeing provider accounts, ensuring retention and success at scale
• Build and refine systems for onboarding, account health, and renewals that can scale across thousands of providers
• Collaborate cross-functionally to improve product and operational efficiency
• Translate provider feedback into actionable insights for the product roadmap
• Operate with fluency across marketplace metrics like churn, CSAT, engagement, LTV, and CAC payback
• Hire, coach, and inspire a team of A-players while fostering a culture of high performance
• Leverage AI and automation to scale support and drive stronger outcomes
• Partner closely with Finance to help providers grow their businesses with confidence
• Work with integrity, urgency, and deep care for the families and providers we serve
  

You Have

• A strong background in marketplace operations, customer success, or revenue ownership
• Experience growing or managing a payments or financial services product is a major plus
• A founder mindset—bias for action, high ownership, and love for solving hard problems
• Fluency in business and marketplace metrics: NRR, LTV, CAC, CSAT, etc.
• Comfort working with AI and tech-forward tools to streamline operations
• Strategic depth with strong execution—able to lead day-to-day while shaping the big picture
• Technical/product background or exposure to product development processes
• Strong financial acumen and an ability to coach providers on growing sustainable businesses
• A collaborative, fast-moving work style that thrives in startup environments
• Deep commitment to improving outcomes for children, families, and care providers
  

What We Offer
Wonderschool offers a competitive benefits package, including the following:

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
• A flexible PTO plan, paid holidays, and mental wellness days
• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Education Management

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