Sr. Technical Program Manager, WWPS Field Operations and Experience Engineering

Sr. Technical Program Manager, WWPS Field Operations and Experience Engineering

Do you believe cloud computing will be a disruptive force in government? Do you have technology experience across infrastructure, security, applications, and compliance requirements such as National Institute of Standards and Technology (NIST) and the Cybersecurity Maturity Model Certification (CMMC)? Amazon Web Services is seeking a Technical Program Manager to partner with a team of system, software, and security engineers to continue build and operation of our expanding internal corporate Controlled Working Environment (CWE) in support of US and global governments. We are looking for an experienced, entrepreneurial, and motivated Technical Program Manager to lead the development of this corporate environment to include definition of architecture and technology approaches to automate, enhance, and build new functionality for end-user environments. This role is an excellent opportunity to join Amazon’s world class technical team, working with some of the best and brightest engineers and technical managers in the global community while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

Key job responsibilities

1. Own and track team engineering delivery, goals, metrics, and stakeholder management.
2. Work closely with business and tech leadership to define product and tech roadmap.
3. Solve customer projects by applying technical and problem-solving skills.
4. Create and implement automated processes that reduce manual efforts and increase overall efficiency and scalability.
5. Engage with and influence the key stakeholders and internal teams to ensure compliance, security and operational functional requirements are met or exceeded.
6. Own and lead sprint management activities with our engineers.

About the team

Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." On a "typical" day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with top Amazon engineers, or discuss new approaches to automate operational issues. Our team is dedicated to supporting new members, has a broad mix of experience levels/tenures, and celebrates knowledge sharing and mentorship. We care about career growth and strive to assign projects based on what will help team members develop and enable them to take on more complex tasks in the future.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Qualifications

1. 5+ years of technical product or program management experience
2. 5+ years of technical program management working directly with software engineering teams experience
3. 7+ years of working directly with engineering teams experience
4. Experience managing programs across cross functional teams, building processes and coordinating release schedules
5. Experience leading a team of System, Infrastructure, and/or Security engineers as technical lead on large projects
6. Experience leading software development efforts (e.g., Agile) to build automation, testing, and/or monitoring tools using Python, Java, or Ruby
7. Experience defining KPIs/SLAs for continuous improvement
8. Excellent written and verbal communication skills, with technical and non-technical peers

Preferred Qualifications

1. 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
2. Master's degree or advanced technical degree
3. Understanding and experience implementing/overseeing Government compliance requirements/programs such as NIST 800-171 and CMMC
4. 5+ years of experience with web protocols and Linux/Unix tools and architecture
5. Experience with open-source technologies
6. Experience maintaining distributed systems and web services
7. Understanding of design for scalability, performance and reliability

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*To be considered, you must be legally authorized to work in the US.