Hospital Consulting Engagement Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Consulting Engagement Lead will be a part of a team responsible for the implementation and long-term management of clinical solutions for a strategic healthcare system client engagement. Our clients seek transformational solutions to managing health system clinical operations to reduce cost of care, improve quality and patient outcomes, and bring innovative solutions to solve complex problems. This individual will be responsible to help drive and deliver care outcomes for this strategic Optum client. The ideal candidate must be passionate about improving care delivery, effective at working in a fast-paced, high energy environment and confident in their interactions with senior leaders (C-suite), providers, and business partners.

Primary Responsibilities:

• Provide day-to-day engagement oversight to ensure delivery excellence, including presenting executive level reports and dashboards for demonstrating outcomes


• Ensure that client expectations and contract deliverables are met during the strategic client engagement


• Provide clinical subject matter expertise to support teams that have an initiative to drive financial and quality outcomes


• Structure complex acute and post-acute care delivery challenges into frameworks that can be analyzed and solved, and coordinate integration of Optum solutions across the continuum of care into client partnerships


• Lead and participate in assessment activities to establish scope of Optum engagement to address health system clinical operations opportunities while implementing Optum solutions


• Oversee and manage Optum Advisory team members either directly or through a matrixed, client-based environment


• Identify and support the junior consulting team in professional development opportunities


• Understanding of customer satisfaction and service recovery principals

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Licensed Registered Nurse in the state of Delaware


• 7+ years of professional leadership experience in hospital/health system clinical operations


• 5+ years of experience working in a highly matrixed and complex healthcare organization


• 5+ years of experience developing and implementing hospital/health system operating plans, analyzing financial and quality data


• 5+ years of clinical consulting experience across multiple clinical and cost improvement-related areas (Experience in hospital-based management and/or clinical transformation consulting engagements resulting in significant recurring financial benefit)


• 2+ years of experience in change management and performance improvement methodology


• Proven engagement experience with physicians, and ability to provide valuable insights and logical explanations when faced with difficult questions


• Proficient ability to use Microsoft products, develop and deliver presentations


• Willing and able to be onsite in Delaware, Monday - Friday, depending on client needs

Preferred Qualifications:

• Bachelors of Nursing degree


• Experience developing care continuum, cost reduction and clinical transformation methodologies and designing innovative solutions in a complex and rapidly changing environment

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.