Epic Billing Applications Principal Trainer

The Senior IS Technical Trainer serves as a subject matter expert in Epic’s billing applications and is responsible for designing, updating, and maintaining training curricula, materials, classroom environments. This role works closely with IS Technical Trainers to ensure effective training delivery and readiness. The position also collaborates with application teams to anticipate and address system updates and workflow impacts.
Additional duties include coordinating and scheduling application training sessions, directly facilitating and teaching application-specific training when needed, ensuring compliance with Information Services policies and procedures, and performing other duties as assigned.

Responsibilities include developing and updating training curricula and materials, as well as preparing Technical Trainers to effectively facilitate and deliver training sessions. The role involves maintaining training environments to ensure they align with current workflows and system configurations, and creating and maintaining online training resources to support user education.

Requirements:

• Bachelor’s degree

• Relevant Epic application certification(s)

• Demonstrated experience in developing training curricula and materials

• Experience managing and maintaining training environments

• Strong technical proficiency and familiarity with commonly used applications

• Excellent written and verbal communication skills

Preferred Qualifications:

• Experience using Adobe Captivate or similar eLearning authoring tools

• Familiarity with adult learning theories and instructional design best practices

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