Art Director, Product Experience

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Team that uses its superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, product, interaction, content, and visual design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

ServiceNow Brand Design Studio | Experience Team

As an Art Director and part of the Brand Design Studio team for the Experience product team, you will play a pivotal role in shaping the visual and emotional impact of our products through compelling UI design. You will guide the art direction and strategy for our brand across our digital platforms. Working closely with designers, product leaders, brand, and marketing teams, you will bring to life the vision that defines our products and their journey. Your expertise in UI design, motion design and animation will contribute to the enhancement of our design system, making our brand's message resonate more deeply with our audience.

What you get to do in this role:

• Set a high standard for craft to elevate the quality of UI product design across our products, while balancing usability and function.
• Establish a more unified visual and motion design system, leading ways to elevate the overall aesthetics and functionality of our products, and in turn raising customer satisfaction.
• Collaborate with designers, product managers, brand, and marketing leaders to define and implement innovative strategies that elevate our brand and product communication.
• Contribute to the development and refinement of our design system, focusing on motion design elements that enhance user experience and engagement.
• Mentor and guide other designers, fostering a culture of creativity, experimentation, and continuous learning within the team.
• Stay abreast of the latest trends in brand, animation, motion design, and visual storytelling, integrating innovative techniques and technologies to keep our brand at the cutting edge.

Qualifications

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BA or BFA degree or higher in Art, Graphic Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience specializing in visual design for digital products.
• Expert knowledge of digital creative software tools (Adobe Creative Suite, Figma and After Effects).

Preferred Qualifications:

• 8+ years of experience in art direction and design in a creative agency or in-house team or relevant design experience.
• Proven experience as an Art Director, Visual Designer and/or Animator in a senior role, with a strong portfolio showcasing expertise in visual design, storytelling, motion design, and animation.
• In-depth knowledge of Figma and Adobe After Effects, with skills in creating dynamic animations and visual effects.
• Experience with Cinema 4D is a plus.
• Excellent communication and collaboration skills, with a proven ability to work effectively with cross-functional teams.
• A keen eye for aesthetics and detail, with the ability to maintain consistency in brand messaging across various mediums.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!