Senior Human Resources Director

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 9,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview

Reporting to the Chief Financial Officer (CFO), the Senior Human Resources Director (Senior HR Director) manages all areas of work of the organization’s human resources function including employee relations, developing and implementing organizational human resources policies, ensuring compliance with federal, state, and local laws, directing the recruitment and onboarding of new employees, developing and deploying training and career development programs, implementing approved salary structures, managing the employee performance evaluation system, and supporting the negotiation of employee benefits packages. The Senior HR Director assists the senior management team in developing human resource strategies to meet the organization’s goals and supervises all staff in the Human Resources department.

Responsibilities

Employee relations and development

• Oversees human resources programs including performance management, employee relations, staff events, and staff training and development.
• Provides coaching, training, and support to employees and supervisors to drive performance and on-the-job satisfaction.
• Manages employee relations matters professionally.
• Benefits, Leaves, and Compensation

Employee relations and development

• Oversees human resources programs including performance management, employee relations, staff events, and staff training and development.
• Provides coaching, training, and support to employees and supervisors to drive performance and on-the-job satisfaction.
• Manages employee relations matters professionally.
• Benefits, Leaves, and Compensation:
  • Collaborates with the Chief Financial Officer to set salaries for new hires, review promotions, and ensure adherence to the agency’s Salary Band structure.
  • Supports the Chief Financial Officer in the administration of IINE’s employee benefit plans including renewals, open enrollment, benefit claims, EEOC reporting and other mandatory reporting
  • Serves as the agency’s liaison to a third-party benefits administrator.
  • Serves as IINE’s leave of absence administrator, coordinating with all relevant third-party providers to ensure adequate support to employees as well as compliance with PFML, FMLA, and other regulations governing leaves of absence.
  • Works closely with the Finance department to ensure payroll is processed effectively and timely.

Organizational duties

• Collaborates with senior leadership to develop and implement IINE’s staffing, recruiting, training, and retention strategies
• Serves as the organization’s primary point of contact to outside legal counsel on employment matters.
• Ensures compliance with federal, state, and local employment laws and regulations
• Oversees and communicates regular updates to the Personnel Manual consistent with laws and regulations
• Stays current with best practices, trends, regulatory changes, and new technologies in Human Resources, applying this knowledge for the betterment of IINE.
• Prepares reports on recruiting, retention, employee demographics, and staff trends for the Board and senior management.

Human Resources department management

• Recruits, interviews, hires, and trains new staff in the Human Resources Department.
• Oversees the daily work of the Human Resource Department.
• Conducts performance reviews of Human Resources Department staff.
• Develops and manages the Human Resources Department budget.
• Coordinates professional development training and certification activities for HR staff.
• Ensures the HR department is integrated with all departments at IINE, particularly the Operations and Finance teams.

Other duties as assigned

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent management skills and demonstrated success as an individual contributor to an HR department’s work.
• Proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Demonstrated ability to think strategically while managing tactical execution.
• Able to adapt to the changing needs of the organization.
• Thorough knowledge of employment laws and regulations.
• Proficient in Human Resources software, human resources analytical tools such as Predictive Index, and Microsoft Office Suite.
• Proven ability to quickly learn HRIS and talent management systems in place.
• Demonstrated commitment to IINE’s humanitarian mission.

Education and Experience

• Bachelor’s degree in human resources, Business Administration, or related field.
• Minimum 7–10 years of progressive HR experience, including at least 4 years in a leadership/managerial role.
• Prior experience in all elements of Human Resources: recruitment and onboarding, training and development, performance management, employee relations, compensation and benefits, and compliance.
• Human Resources Certification preferred.

• Prior experience in non-profit or human services sector is a plus.

Work Environment Conditions

• The position is based in the Boston office.
• Requires reliable transportation: the Senior HR Director will be required to spend time each month in IINE’s offices in Lowell, MA and Manchester, NH, and there may be occasions that require travel between sites in one day.
• Requires occasional work outside of regular working hours to complete major projects, attend career fairs, community and staff events.

• Will work in an office environment, including exposure to bright, overhead office lighting

• Interruptions from employees and colleagues throughout the day are expected.

• Travel to/from networking events or career fairs on occasion.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer. Frequent typing and use of phone.

• Seldomly must be able to lift up to 50 pounds. For example, lifting printer paper and/or materials/supplies for recruitment or staff events.

• Occasional walking, bending or squatting, reaching overhead, and reaching at or below shoulder level.

• Occasional pushing or pulling of materials/supplies and occasional walking up/downstairs at recruitment or staff events.

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