Senior Director, Process Optimization, Remote

The Senior Director, Process Optimization will serve as the business lead in the development of a unified, automated, and AI-enabled analytics infrastructure for Provider Network (PN) Operations. This role will work with Business Intelligence and Product to architect and implement scalable data pipelines, and integrate operations, contract, financial, and performance data. This role is critical to establishing transparent, real-time reporting capabilities across our national network. As a key leader in our enterprise modernization, this individual will directly support PN Operations’ efforts to replace fragmented workflows with intelligent automation and data-driven insights.

This role will report to the Vice President, Provider Network Operations and work closely with the Chief Performance Officer, Customer Success, Product, Business Intelligence, Finance, and the People team. The ideal candidate will bring strong operations knowledge and an exceptional background in data architecture, API integration, and advanced analytics, alongside a passion for creating scalable systems that improve outcomes and transparency across complex healthcare operations.

• Systems Integration and Operational Infrastructure
• Serve as the business owner and subject matter expert in the design and implementation of a centralized infrastructure to connect operations, contract, financial, and Practice Transformation Specialist processes.
• Partner with Product, Business Intelligence, and Customer Success to build scalable, API-integrated pipelines enabling cross-system interoperability.
• Champion a governance framework that prioritizes quality, automation, and continuous performance improvement.

• Intelligent Automation
• Leverage Tableau, Salesforce, and Artificial Intelligence models to automate real-time reporting, visualization, and insight generation.
• Establish the requirements for a transparent performance tracking system that aligns clinical, operational, contractual, and financial outcomes.
• Partner with Product to drive adoption of AI-based automation tools to eliminate process bottlenecks and enhance operational efficiency across Provider Network Operations.

• Process Adoption
• Implement and maintain role-based access and monitor tool adoption across the Provider Network team.
• Collaborate with People and Customer Success teams to embed performance literacy and reporting best practices into onboarding and training.

• 15+ years of experience in data analytics, including 8+ years in a leadership role
• Demonstrated experience leading enterprise-wide data architecture and analytics modernization projects.
• Advanced proficiency in Tableau, SQL, Salesforce, Dataverse, and building automated workflows
• Experience with API-driven data integration and LLM-powered tools for reporting and analysis.
• Strong communication skills and a proven track record of cross-functional collaboration.

• Experience with Salesforce, Tableau, APIs, and LLM technology
• Outstanding verbal and written communication skills
• Thrives in a fast-paced environment.
• Excellent organizational and analytic skills
• Excellent time management and attention to detail

• Ability to travel up to 5%-10% of the time, as needed

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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