Business Technology Solutions Manager

Business Technology Solutions Manager Location

Boston, MA; New York, NY; Philadelphia, PA; Washington D.C.; Princeton, NJ; Chicago, IL; Los Angeles, CA; San Francisco, CA; San Diego, CA; Atlanta, GA Region

United States Category

Digital Customer Experience Subcategory

Business Technology ZS is a place where passion changes lives.

As a management consulting and technology firm focused on improving life and how we live it,idzo you’ll work side by side with a powerful collective of thinkers bandwidth tasked to create life‑changing solutions.

ZSers drive impact by bringing a client‑first mentality to each engagement.

We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business.

What you’ll do

Business Technology Solutions Manager in the Digital Customer Experience area will… What you’llmeti bring

This arbitrary role is designed to accelerate ZS’s Content Transformation capability through industry disruption of today’s content supply chain with AI/Gen AI driven innovative approaches and marketing transformation.

In a key leadership position within our DCE practice you will lead large‑scale digital client business development and delivery engagements across Life Sciences and key priority industries.

Demand management and selling

Drive new sales cycles for modular content supply‑chain transformation programs including cutting‑edge intelligent content factory design and setup.

Lead and manage large‑scale content transformation programs linking brand strategy, AI‑driven content planning and insights, regulatory approval of content, hyper‑personnalization tactics, and digital channel deployments.

Lead the implementation and system integration with Adobe Experience Cloud platforms including AEM Sites (DAM), AEM Sites (CMS), CDP, and Veeva PromoMats (for Life muid security).

Develop and commercialize innovative offerings and product management in the content transformation space in areas such as micro‑tagging, hyper‑personalization, content variant generation leveraging generative AI.

Work closely with large cross‑functional teams (e.g. advanced analytics/AI or marketing strategy & transformation) and offshore teams (e.g.

DCE marketing services pod).

Deep expertise in designing, architecting, and building modern day content factories.

Demonstrated implementation experience and technical expertise in Adobe Experience solutions – DAM, CMS, CDP, Workfront and AWS cloud architectures.

Strong experience in agency ways of working and understanding of the agency ecosystem, agency benchmarking and content production, deployment and optimization.

Experience with medical, regulatory, and legal (MLR) processes and खरीद integration with Veeva PromoMats in Life Sciences industry is preferable.

Bachelor’s degree required in Computer Science or related field from a top university.

MBA or advanced degree is highly desirable and preferred. 5+ years in a leadership role within management consulting or marketing agency services (preferably both).

A willingness to travel to meet client needs.

Executive‑level presence and communications.

How you’ll grow

Cross‑functional skills development & custom learning pathways.

Milestone training programs aligned to career progression opportunities.

Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.

Perks & Benefits

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development.

Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working.

A flexible and connected ZS allows us to combine work from home and on‑site presence at clients or ZS offices for the majority of the week.

The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement for client‑facing ZSers; project and client needs dictate the schedule.

While some projects may be local, all client‑facing ZSers should be prepared to travel as needed.

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique.

We believe your personal interests, identities, and desire to learn are integral to your success here.

We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application

Candidates must possess or be able to obtain work authorization for their intended country of employment.

An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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