Multi-Unit Training General Manager

The Multi-Unit Training General Manager is a hands-on, in-store training and compliance leader responsible for ensuring operational excellence across assigned restaurant locations.

This role works directly inside new and existing restaurants — training team members on food preparation, POS systems, brand standards, and operational procedures while reinforcing compliance with company and food safety standards.

The Manager is designed for a roll-up-your-sleeves operator who thrives in restaurants — not behind a desk.

The ideal candidate is comfortable stepping into any position — front-of-house or back-of-house — to model execution, reinforce brand standards, and coach franchisees and store teams on delivering an exceptional and consistent customer experience.

Key Responsibilities In-Store Training & Operational Execution Provide hands‑on training to front and back‑of‑house teams on food preparation, service standards, POS usage, and daily operating procedures.

Coach teams on order accuracy, table service, bar operations, and overall guest experience.

Work shifts alongside store teams to model proper execution and reinforce standards.

Support onboarding and retraining of managers and hourly staff.

Identify operational breakdowns and implement corrective coaching and action plans to drive immediate improvement.

Operational Compliance & Brand Standards Conduct in‑store audits to ensure adherence to food safety, sanitation, company procedures, and local health regulations.

Monitor product quality, service consistency, and overall operational discipline.

Address cleaning, equipment maintenance, and execution gaps.

Reinforce corporate standards and communicate findings and recommendations to franchisees and leadership.

Systems, Reporting & Cost Management Provide guidance and resources to franchisees on reporting tools, inventory controls, and operational best practices.

Share best‑practice insights and benchmarking related to labor efficiency and cost management to support franchisee performance.

Support franchisees in understanding required brand reporting standards and operational documentation expectations.

New Store Openings & Expansion Support Support new store openings with on‑site training and operational setup.

Ensure proper implementation of service standards, systems, and team training during launch.

Provide stabilization support during early‑stage operations.

Qualifications 3 to 5+ years of restaurant operations experience.

Experience in training, shift management, or multi‑unit support preferred.

Strong knowledge of food safety standards (ServSafe or equivalent preferred).

Proficiency with restaurant POS systems.

Willingness to travel extensively (75%+), primarily throughout the Chicagoland area and surrounding markets.

Comfortable working on the line and in all areas of the restaurant.

Core Competencies Hands‑on leadership and presence in‑store Strong operational discipline Customer experience focus Ability to coach and correct in real time Clear communicator with franchisees and corporate leadership Detail‑oriented with strong follow‑through #J-18808-Ljbffr