Senior Operations Manager

Job No.: 000227 SBM Management Services Full-time•On-Site Required Experience:Mid Level Location: Queens, NY 11370

The Sr Operations Manager will assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.

Compensation:

$115,000 - $120,000 Per Year

Qualifications & Requirements:

• A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience.
• Completed all safety and task training certification.
• May be required to be forklift certified.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.

Job Responsibilities:

• Responsible for supporting overall direction, coordination, and evaluation of the account.
• Helps to plan and develop work schedules to ensure contracted service.
• Inspect and evaluate physical condition of establishment for safety and quality.
• Audit and maintain inventory, supplies and equipment.
• May be assigned responsibilities within insite compliance.
• Investigate and promote improved equipment and methods.
• Review customer service requests to ensure quality and priority.
• Analyze and facilitate budgets to identify areas of cost savings and improvement.
• Ensure site meets continuously budgeted goals.
• Assist with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry.
• Coordinate program specifications and requirements for potential proposals and contracts.
• Help prepare and maintain reports on all financial aspects of the business, including forecasting and trends.
• Ensure safety and regulatory compliance with local, state, and federal regulations such as FLSA, OSHA, ADA, etc.
• Act as liaison between company, customers, clients, employees, and subcontractors.
• Conduct meetings to maintain consistent, timely and effective communication within all levels of the business (customers, clients, and employees).
• May stand in for management when needed.
• Some travel may be required for this position.