General Manager (Wilmington)

POSITION SUMMARY

The School Director is the General Manager of the Driving Academy facility, and is responsible for overseeing the day to day operations of the sales and operations of their assigned branch. Additionally, they should create a professional environment that encourages individual and team growth, foster mentorship and leadership development, and allow our team and our students to achieve their full potential.

ABOUT OUR COMPANY

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES

• Participates in the hiring, firing, and training of team members
• Organizes and oversees the work and schedules of team members
• Conducts performance evaluations that are timely and constructive
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Implements strategies and procedures to drive performance in accordance with changes to organizational goals and objectives
• Ensures all equipment is in operational condition, with valid insurance and/or registration (if applicable)
• Maintains inventory of supplies; orders new supplies as needed
• Ensures business activities, supplies, repairs, labor, and other expenditures or services within budgetary limits.
• Improves customer service and satisfaction through policy and procedural changes
• Projects a positive image of the organization to employees, customers, industry, and community; Refunds should be handled by Accounts Receivable stakeholder
• Manages branch vendor contracts/licenses
• Participates in regular meetings with regional leadership
• Ensures locations are compliant with all local, state, and federal regulations and compliance procedures
• Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes
• Ensures all responsibilities are delegated appropriately as necessary
• Oversees all branch departments, ensuring each is reaching goals set by departmental and company leadership. Grow location sales and profits to meet or exceed company goals.
• Handles discipline and termination of employees as needed and in accordance with company policy

• Monitors branch KPIs to identify trends
• Reviews, analyzes, and evaluates business procedures
• Ensures work environments are adequate and safe
• Performs other related duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills
• Excellent sales, customer service, and negotiation skills
• Thorough understanding of practices, theories, and policies involved in business and finance
• Excellent analytical, decision-making, and problem-solving skills

• Proficiency in Microsoft Office Suite, Google Suite or related software
• Proficiency in CRM and other software applications
• Excellent organizational skills and attention to detail

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Bachelor’s or Master’s degree in Business Administration or related field preferred, or equivalent experience
• Extensive and diversified background with at least 5 years of related experience
• Fluency in multiple languages preferred; languages will be specified

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, climbing stairs, and walking indoors or outdoors.
• Must be able to lift at least 15 pounds at a time
• Perform work with OSHA required PPE; Including COVID19 PPE
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Monthly Performance Bonus
• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K with matching
• Free Commercial Driver’s License License training and testing
• Professional Training & Development Opportunities
• Sick Leave

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.