Chief Technology Officer (Baltimore)

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE:

COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Chief Technology Officer

ALTERNATE TITLE(S): Senior Information & Technology Officer, Compliance Officer (within scope)

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Information Technology

DEPARTMENT: n/a

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Chief Executive Officer (CEO)

ACCOUNTABLE FOR: Oversight of IT infrastructure, digital systems, cybersecurity, business technology strategy, and technology support services across all affiliated companies

CLASSIFICATION: W8BEN. Full time contractor.

COMPENSATION RANGE: $20.00 per hour

ANTICIPATED TRAVEL: None.

SUMMARY OF POSITION RESPONSIBILITIES:

The Chief Technology Officer (CTO) is a core member of the executive leadership team and is responsible for designing and executing the technology strategy that supports Enterprise Management’s mission, operational needs, and long-term goals. The CTO provides leadership over IT systems management, cybersecurity, infrastructure scalability, software selection and implementation, and digital innovation.

The CTO collaborates closely with other C-level executives to ensure technology systems integrate seamlessly with finance, operations, HR, and clinical platforms. This role leads a technology team that delivers efficient, secure, and user-friendly IT solutions across all affiliated entities. The CTO is also responsible for ensuring delivery of all client-facing IT services listed at .

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Develop and oversee execution of a comprehensive enterprise-wide technology strategy
• Lead the implementation and integration of enterprise platforms such as EHRs, HRIS, payroll systems, document management tools, and communication systems
• Ensure system interoperability across all lines of business including healthcare, housing, and back-office functions
• Direct the design, implementation, and maintenance of IT infrastructure, networks, and hardware systems
• Supervise IT staff and external vendors responsible for system administration, help desk support, and technology onboarding
• Oversee cybersecurity protocols, system access management, disaster recovery, and business continuity planning
• Maintain compliance with industry standards and regulations (e.g., HIPAA, HITECH, SOC 2, CMS data use guidelines)
• Evaluate and recommend new technologies to improve workflow efficiency and reduce overhead
• Lead projects involving software migrations, cloud integrations, or infrastructure upgrades
• Ensure proper system documentation, change management, and staff training
• Support CTO-aligned budgeting, procurement, and resource allocation in partnership with the CFO
• Create and maintain dashboards to monitor technology performance and security status
• Collaborate with the COO on implementation of task management, scheduling, and shared services platforms
• Oversee the delivery of all client IT support services, infrastructure deployment, technology consulting, and security support as listed on

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to system outages, urgent cybersecurity threats, or user-impacting service disruptions
• Troubleshoot escalated IT support issues and resolve them efficiently
• Participate in executive planning around growth, mergers, and digital transformation
• Serve as data privacy officer or partner with privacy officer where applicable
• Engage in vendor selection, contract negotiation, and licensing decisions
• Provide technical consultation for new service line launches or organizational transitions

CORPORATE INFORMATION TECHNOLOGY FOCUSED COMPLIANCE OFFICER DUTIES:

Overview:

The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Information Technology. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.

The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.

Accountability:

The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.

Duties:

The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.

The Corporate Compliance Officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
• Periodically revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring activities
• Investigate complaints and coordinate appropriate action plans with affected departments
• Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
• Clearly communicate the objectives of the Compliance Program and track accomplishments
• Access and review records related to compliance monitoring activities and document findings
• Maintain a communication log for compliance-related inquiries and reports
• Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
• Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
• Conduct periodic interviews with internal and external stakeholders
• Analyze program and service utilization patterns for irregularities
• Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action
• Reevaluate previously identified deficiencies to confirm implementation of improvements
• Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting up to 25 pounds
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• On-site or hybrid, with occasional travel to program sites
• Technology-driven, fast-paced, and solution-focused environment

COMPETENCIES AND SKILLS:

• Proven leadership in IT strategy, operations, and innovation
• Strong knowledge of cloud platforms, databases, networks, and software applications
• High level of cybersecurity awareness and regulatory compliance
• Excellent project management, team-building, and troubleshooting skills
• Clear communication and training skills for non-technical audiences
• Proficiency in Microsoft 365, Azure, SharePoint, EHRs, HRIS, VoIP, and productivity tools

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Bachelor’s degree in Information Systems, Computer Science, or related field required; Master’s degree preferred
• Minimum 8 years of experience in IT leadership roles, with 5+ years at the executive level
• Experience leading technology for healthcare, nonprofit, or multi-entity organizations preferred
• Certifications in cyberse